The Verint Blog

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­Customer Engagement Optimization: Enabling “First Person” Issue Resolution

As I discussed  in last month’s blog Creating a Customer-Centric Culture, the president of a division of a Fortune 500 utility company drives her organization’s customer engagement optimization...Read more

The Branch Is Evolving—Not Dissolving

Does it feel like déjà vu every time you read another article predicting the death of the bank branch? There’s no denying that smartphone apps and online banking have had an effect on the bank...Read more

Busting Through a Customer Satisfaction Plateau: 3 Ways

We all want to see constant improvement, but what do you do when customer satisfaction flat lines?   The dreaded customer satisfaction (CSAT) plateau. It happens to every organization. After...Read more

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Verint Executives Nominated for Security Industry Leadership Award

We are pleased to announce that Kevin Wine, Vice President of Marketing for Verint Video and Situation Intelligence, and Matt Tengwall, Vice President and General Manager of Security and Cyber...Read more

Communication and Collaboration Key To Keeping Us Safe in an Unsafe World

The recent tragedy at The Pulse nightclub added an extra dimension to the Association of Public Safety Officials (APCO) Annual Conference and Expo in Orlando, Florida this week. More than 2,500...Read more

Align the Attack/Defense Mismatch Part 2: Address the Shortage of Cyber Skills and Resources

There has been a lot of discussion lately about the cyber skills shortage. No question our industry must do more to provide education about cyber security and to encourage more students to launch...Read more