The Verint Blog
Get Daily Insights on Customer Engagement, Employee Engagement, Customer Service, Cyber Security, and Cyber Intelligence.
Managing to Service Level Agreements (SLAs) can be a daunting challenge, mostly because few organizations can view and track service requests and work items from the point of origin all the way...Read more
Are you interested in presenting during a breakout session at Engage 2017, the Verint Systems Global Customer Conference? This year’s conference will be held in Orlando on May 22 - 25, and Verint is...Read more
Despite our best efforts, cyber attacks are getting more aggressive and sophisticated. The threat of targeted attacks is real, and the cyber security landscape must change with the need for greater...Read more
By now, the concept of the cyber attack chain—or kill chain—is widely accepted as a way to understand and deal with threats. The first thing that malware does once it’s established on the network is...Read more
Aware of the dangers and probability of suffering a data breach, organizations are rethinking their security posture. They realize that the traditional prevention-based security model, based on...Read more