The Verint Blog

Get Daily Insights on Customer Engagement, Employee Engagement, Customer Service, Fraud and Security Intelligence

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Customers Driving Rules of Engagement for Financial Services: Infographic and White Paper

What did more than 2,000 American consumers tell us1 made a recent positive customer experience better than their experiences with other companies? 47% felt they dealt with my request quickly 34%...Read more

Evolving Knowledge Management Products and Programs

We see one thing all too often in the world of knowledge management (KM). Many services organizations aspiring to KM excellence do not put enough focus and effort around the specific capabilities and...Read more

Turning the Lens Inward with Gamification

Ever since the creation of the front-facing smartphone camera, the “selfie” has exploded in popularity—especially among younger people—with millions of one-armed photos flooding the Internet. While...Read more

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Security Solutions Must Deliver Answers, Not Questions

What does this alert mean? Why is it important? What should I do? Our main takeaway from Infosec London 2016: Cyber security professionals are overloaded with information. And what they really want...Read more

Sherlock Holmes, Cyber Investigator

Catching and investigating cyber attacks feels a bit like detective work. And whenever I think of detectives, one of my favorites comes to mind: Sherlock Holmes. The Sherlock Holmes stories are...Read more

How Vulnerable Is Your Brand?

Terms such as ATM skimming, identity theft, data breaches, scams, kiting, and phishing are becoming all too prevalent in today’s society. In just the last five years we’ve seen large, well-known...Read more