The Verint Blog

Get Daily Insights on Customer Engagement, Employee Engagement, Customer Service, Cyber Security, and Cyber Intelligence.

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Getting the Customer Experience Right in 2017

Verint’s Ryan Hollenbeck recently spoke with Contact Center Pipeline about the art of balancing the digital and human elements of the customer experience. Organizations that strike this balance...Read more

Why Is Meeting Service Level Agreements So Challenging?

Managing to Service Level Agreements (SLAs) can be a daunting challenge, mostly because few organizations can view and track service requests and work items from the point of origin all the way...Read more

Call for Speakers: Engage 2017 Verint Global Customer Conference

Are you interested in presenting during a breakout session at Engage 2017, the Verint Systems Global Customer Conference? This year’s conference will be held in Orlando on May 22 - 25, and Verint is...Read more

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Webcast: What to Look for in an Effective Cyber Detection & Response Solution

Despite our best efforts, cyber attacks are getting more aggressive and sophisticated. The threat of targeted attacks is real, and the cyber security landscape must change with the need for greater...Read more

Detecting Command & Control Communications—Context Is Key

By now, the concept of the cyber attack chain—or kill chain—is widely accepted as a way to understand and deal with threats. The first thing that malware does once it’s established on the network is...Read more

Revealing the Long-Term Costs of Building an Advanced Cyber SOC

Aware of the dangers and probability of suffering a data breach, organizations are rethinking their security posture. They realize that the traditional prevention-based security model, based on...Read more