The Verint Blog

Get Daily Insights on Customer Engagement, Employee Engagement, Customer Service, Fraud and Security Intelligence

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3 Ways to Bust Through a Customer Satisfaction Plateau

Plateaus are beautiful in nature and elicit “oohs” and “aahs” from those who view them. In contrast, plateaus viewed in customer satisfaction bar charts conjure up silence or at best a deep “hmmm”...Read more

3 Reasons Why Your Customers Need a Customer Service Community – Part 1

While simple in theory, great customer service is incredibly difficult to master. But when mastered, customer service is a significant differentiator. There are many examples of companies that have...Read more

Speech Analytics: Debunking the Myths

Like the urban legends that lurk ceaselessly on the Internet, every industry has its own share of myths that seem to take on a life of their own.  Even in the contact center industry we have our...Read more

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Align the Attack/Defense Mismatch Part 2: Address the Shortage of Cyber Skills and Resources

There has been a lot of discussion lately about the cyber skills shortage. No question our industry must do more to provide education about cyber security and to encourage more students to launch...Read more

Video Analytics Comes of Age…

Imagining the future of technology is exciting. I remember watching “Oceans 13” and “CSI” years ago, and thinking that the age in which security technologies would reach this level of advancement was...Read more

Align the Attack/Defense Mismatch Part 1: Make Security Teams More Productive

Despite the fact that companies invest $92 billion annually on cyber security, 80% of organizations are still breached. Just recently, highly publicized breaches at Acer, Cisco’s GotoMyPC, and...Read more