The Verint Blog

Get Daily Insights on Customer Engagement, Employee Engagement, Customer Service, Cyber Security, and Cyber Intelligence.

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Rev Up the Pulse of Contact Center Operations

Contact center leaders and managers understand time and resource challenges all too well. Add an ever-increasing need for a great customer experience to the mix, and it’s clear that every advantage...Read more

Customer Engagement LIVE! Executive Summary

Verint recently took part in the Customer Response Summit in Las Vegas, a forum for customer experience and customer service executives.  One of the primary themes of the conference was “Leaders...Read more

Photojournalist and Author Dewitt Jones to Speak at Verint Engage Customer Conference

Renowned photojournalist, author, and adventurer Dewitt Jones will be a keynote speaker at the Verint Engage Global Customer Conference in Orlando. Held May 22- 25, Engage provides a unique forum for...Read more

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Webcast: What to Look for in an Effective Cyber Detection & Response Solution

Despite our best efforts, cyber attacks are getting more aggressive and sophisticated. The threat of targeted attacks is real, and the cyber security landscape must change with the need for greater...Read more

Detecting Command & Control Communications—Context Is Key

By now, the concept of the cyber attack chain—or kill chain—is widely accepted as a way to understand and deal with threats. The first thing that malware does once it’s established on the network is...Read more

Revealing the Long-Term Costs of Building an Advanced Cyber SOC

Aware of the dangers and probability of suffering a data breach, organizations are rethinking their security posture. They realize that the traditional prevention-based security model, based on...Read more