The Verint Blog

Get Daily Insights on Customer Engagement, Employee Engagement, Customer Service, Cyber Security, and Cyber Intelligence.

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2 Reasons to Analyze What Customers Say—Not Just What They Do

In my last post, I said listening to customers and capturing feedback across all channels is a crucial step to delivering great customer experiences in today’s omnichannel world. I’ve noticed a...Read more

The Case for Customer Experience Management

The pendulum is rapidly shifting from what used to be known as customer service to the more proactive model of customer engagement. Engaged customers share the following traits: Advocate for the...Read more

Leading Private Education Provider Puts Verint at the Front of the Class

This large, leading private education provider offers professional development and educational programs and services to working adults. The company needed a way to increase the efficiency of their...Read more

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What Happens In Vegas … Talking Security

Next week marks the start of ISC West 2017 under the neon lights of the Vegas Strip. Verint will join approximately 1,000 exhibitors and over 20,000 attendees—gathered to talk about the latest...Read more

Webcast: What to Look for in an Effective Cyber Detection & Response Solution

Despite our best efforts, cyber attacks are getting more aggressive and sophisticated. The threat of targeted attacks is real, and the cyber security landscape must change with the need for greater...Read more

Detecting Command & Control Communications—Context Is Key

By now, the concept of the cyber attack chain—or kill chain—is widely accepted as a way to understand and deal with threats. The first thing that malware does once it’s established on the network is...Read more