The Verint Blog

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Busting Through a Customer Satisfaction Plateau: 3 Ways

We all want to see constant improvement, but what do you do when customer satisfaction flat lines?   The dreaded customer satisfaction (CSAT) plateau. It happens to every organization. After...Read more

Getting Knowledge Management Right: Ask the Experts

Have customer service issues become more complex in your organization? Has the rise in self-service meant that only the most challenging questions enter your contact center? Have these challenges led...Read more

Blair Pleasant interviews Verint’s Ryan Hollenbeck

Verint’s Ryan Hollenbeck, senior vice president, global marketing, recently spoke with Blair Pleasant of UCStrategies about the role actionable intelligence and customer engagement optimization play...Read more

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Communication and Collaboration Key To Keeping Us Safe in an Unsafe World

The recent tragedy at The Pulse nightclub added an extra dimension to the Association of Public Safety Officials (APCO) Annual Conference and Expo in Orlando, Florida this week. More than 2,500...Read more

Align the Attack/Defense Mismatch Part 2: Address the Shortage of Cyber Skills and Resources

There has been a lot of discussion lately about the cyber skills shortage. No question our industry must do more to provide education about cyber security and to encourage more students to launch...Read more

Video Analytics Comes of Age…

Imagining the future of technology is exciting. I remember watching “Oceans 13” and “CSI” years ago, and thinking that the age in which security technologies would reach this level of advancement was...Read more