The Verint Blog

Get Daily Insights on Customer Engagement, Employee Engagement, Customer Service, Cyber Security, and Cyber Intelligence.


Cultivating Leadership Support for Customer Experience: 5 Ways

Executive boards and senior leadership teams represent a variety of personalities and management styles, but one thing they definitely have in common is this: they’re busy. A customer experience (CX)...Read more

When Seconds Count and Accuracy Matters

In a high-volume contact center, shaving a few seconds off of average handle time (AHT) can potentially save millions of dollars. Importantly, other metrics such as accuracy, compliance and customer...Read more

Upcoming UK and U.S. Events Put Spotlight on Citizens and Customers

As we swing into the autumn/fall in the northern hemisphere, I have some upcoming events and activities that I hope you will find interesting and thought-provoking. Let’s start with something a bit...Read more


Verint Executives Nominated for Security Industry Leadership Award

We are pleased to announce that Kevin Wine, Vice President of Marketing for Verint Video and Situation Intelligence, and Matt Tengwall, Vice President and General Manager of Security and Cyber...Read more

Communication and Collaboration Key To Keeping Us Safe in an Unsafe World

The recent tragedy at The Pulse nightclub added an extra dimension to the Association of Public Safety Officials (APCO) Annual Conference and Expo in Orlando, Florida this week. More than 2,500...Read more

Align the Attack/Defense Mismatch Part 2: Address the Shortage of Cyber Skills and Resources

There has been a lot of discussion lately about the cyber skills shortage. No question our industry must do more to provide education about cyber security and to encourage more students to launch...Read more