Don’t Motivate Today’s Employees with Yesterday’s Strategies

Oh No, I Lost My Credit Card! Responding to the Voice of the Customer

Executives Leading a “Customers for Life” Culture—Customer Centricity

Verint Helps Humana Offer Robust Customer Service

Facing the Future of Contact Center Employee Engagement

Is Your Back Office Causing Customer Dissatisfaction?

Great Digital VoC—Like Great CX—Starts With Great Questions

Social Community—Hey, Get Your Own!

The Power of Attended Robotic Process Automation (RPA)

Sensors Do Not A Smart City Make—Part 4

When Elite Plumbers Wished They Had Workforce Management

Senior Leadership Can Be Positive CX Role Models for the Workforce

Ventana Research Requests Input for Customer Analytics Market Research

Verint Speakers: Summer School Series, Effortless Customer Experience

VoC Strategies in the Age of the Customer

Firstsource Leverages Analytics to Set New Benchmarks

From Hype to Value: Robotic Process Automation Maturing

Digital Cries for Help

Verint’s Knowledge Management Now Available for Companies of All Sizes

Sensors Do Not A Smart City Make—Part 3

Ginger Conlon Interviews Verint’s Ryan Hollenbeck

Value-Driven Knowledge Management Strategy: Start With the End in Mind

How Do You Sustain Process Changes Once Made?

Sensors Do Not A Smart City Make—Part 2

Customer Engagement Solutions Continue to Gain Momentum

A Verint Gamification Success Story

The Top Emerging Technologies In Artificial Intelligence

Verint Speakers: Gaining Customer Insights for Better Decisions

How Do You Prioritize Processes for Streamlining and Automation?

Solution Enhancements Helping Customers Deliver on Critical Customer Service Objectives

Four Tips to Improve Customer Experience with Digital Feedback

Getting Started with Journey Analytics

Sensors Do Not A Smart City Make—Part 1 (with apologies to Aristotle)

Building Mid-Management Mindshare for Your CX Program

Process Improvement Limitations: Scale, Structure, Sustainability

The Market for Speech Analytics Will Grow 30% in India

We’re All Digital Natives Now

Robotic Automation—an Answer to the Looming Labor Shortage (And a Way to Save Money)

Aloha from Verint Engage 2017

Online Community—A Happy Customer Service Story

Customer Conferences: The Best Time of Year to Improve CX

Driving Holistic Customer Engagement Excellence

Verint Speakers: Listening to Your Customers in the Digital Age

Raiders of the Lost Omnichannel Experience

Highlights from This Week’s Engage 2017 Verint Global Customer Conference in Orlando, Florida

Customers Convene in Orlando for Engage 2017 Global Customer Conference

3 Strategies to Create Empowered “CX Catalysts”—Employee Advocacy Is Not Enough

Verint Announces New CX Consulting Capabilities

Customer Service Agent Productivity Is Like a Monopoly Game

Value-Driven Knowledge Management: Introducing a New Model

Do You Have a Customer Experience Blind Spot?

How to Build Mid-Management Mindshare for Your CX Program

The Back Office Needs a Makeover

Which Segment of Analytics Space Can Drive the Best Customer Experience?

Why Two Real-life “Digital” Customer Journeys Prove You Need to Think Omnichannel

Developing Customers for Life—An Enterprise Workforce Management Example

Verint Speakers: Changing the Game through Customer Focus and Insights for Stronger Loyalty

GovTech Recap: What Priorities City and County Government CIOs Have in Common

Customer Engagement Strategies and Networking

2 Reasons to Analyze What Customers Say—Not Just What They Do

The Case for Customer Experience Management

Leading Private Education Provider Puts Verint at the Front of the Class

Gamification Is No Longer a Buzzword

The Churn of the Digital Consumer

Digital Feedback: Why You’re Probably Doing It Wrong

Employee Advocacy Is Not Enough. 3 Strategies to Create Empowered “CX Catalysts”

Community and Customers First

Are Your Back-Office Operations in the Dark Ages?

Do Your Customers Love You—Or Trust You? (Part Two)

Transform Government From the Outside In

Five Tips for Building a Customer Journey Map—A Tool For Positive Change

A Resounding Call for a Human Voice Element to Remain

What’s the Secret to Connecting Your CX Program to Revenue?

Verint Speakers: The Value of Customer Experience and Using Web and Social Media Intelligence to Enhance Security

Are Your Employees Ready for Robot Co-Workers?

Driving Employee Engagement in Today’s Contact Center

Create Future Journey Maps for Real Value—Rather Than Just Upgrading Touchpoints

Contact Center Execs: 5 Pains Keeping You Up at Night

Be Part of the 2017 Engage Global Customer Awards

Do Your Customers Love You—Or Trust You?

How to Avoid the Employee Sophomore Slump

Innovative Prescription Benefit Management Leader Find Its Remedy with Verint

How Effective Are You at Operational Management?

The Intelligent Contact Center in Action

Beyond Surveys: 5 Methods to Learn More About Your Customers

Verint Speakers: The Omnichannel Customer Experience, Analytics-Driven Value and Financial Compliance

A Customer’s Best Practices for Upgrading to Verint Workforce Optimization

Rev Up the Pulse of Contact Center Operations

Customer Engagement LIVE! Executive Summary

Photojournalist and Author Dewitt Jones to Speak at Verint Engage Customer Conference

Before and After Robotic Process Automation

CX Can Make 2017 the Finest Year Yet for Your Brand: 3 Ways

Is Your Omnichannel Strategy Customer-Centric or Self-Centric?

Employee Engagement Does Not Equal Employee Effectiveness

Connected, Contextual, Consistent—Intelligent Customer Service

2017: Transforming Government Perspectives

The Surprising Answer to the FinTech Threat

Organizational Agility Hampered by Data Quality

A Tool For Positive Change: Five Tips for Building a Customer Journey Map

What’s in Store at the Verint Engage Global Customer Conference?

Why Speech Analytics Is a Must Have

Verint Speakers: Engaging Customers, Tackling Cyber Challenges, and Using Data to Improve Experiences

Intelligent Customer Service: Connected, Contextual, Consistent

Verint Customer Experience Program Earns Two New Industry Honors

7 Areas to Consider for Your Voice of the Customer Strategy

Is There Common Ground Between Customers and Brands on What Loyalty Means?

Improving Digital Engagement with the UK Government

For 2017, Resolve to Maximize Your Contact Center Technology Investments

Delivering Great Customer Experience

What Next? Tips for Prioritizing Your Automations

Getting the Customer Experience Right in 2017

Why Is Meeting Service Level Agreements So Challenging?

Call for Speakers: Engage 2017 Verint Global Customer Conference

New Verint App Extends Employee Engagement Capabilities on Mobile Devices

Leading Personal Lines Insurer Prioritizes Customer Engagement

Still Just Upgrading Touchpoints? Create Future Journey Maps for Real Value

Helping Managers to Quickly Know Where to Take Corrective Action

Production Management in Service Organizations: Operating Blind?

Verint Wishes You Happy Holidays!

10 Lessons Learned from Voice of the Customer Trenches: How to Design and Build a Great Survey

Dynamic Media Leader Uses Verint to Improve Customer Satisfaction

3 Ways CX Can Make 2017 the Finest Year Yet for Your Brand

The Best Part of 2016? Global Customer Engagement

The Award for Most Persistent Driver of Change Goes To … (Part 2)

Looking Ahead: 2017 Business Challenges and Opportunities

Why Knowledge Management Is Important

Social Customer Engagement Requires Agility

Going “Back to the Future” with Silos

The Award for Most Persistent Driver of Change Goes To … (Part 1)

Verint Speakers: Robotics, Knowledge Management—and Using Customer Insights Wisely

Building a Knowledge Management Business Case

Desktop Process Analytics: The Overlooked Overachiever

Uncover. Analyze. Improve. Automate.

Verint Extends VoC Suite to Digital Engagement with Acquisition of OpinionLab

The Rising Importance of Digital Channels

Cultural Change: 5 Ways to Empower Employees with Customer Insights

Gamification Is the HOW of Performance Management

Customer Experience: The Difference Between Failure and Success

20 More Examples of Processes for Robotic Process Automation

Building a Business Case for Knowledge Management

A New Enterprise Approach to Process Improvement Drives Customer Value

Speech Analytics as an Enterprise Change Agent

Improve the Customer Experience—Listen to Your Branches

Global Study Reveals Resounding Need for Human Touch in Today’s Digital First World

Verint Speakers: Humanizing Customer Engagement in a Digital World

Five Steps to Transform Data into Actionable Intelligence

Amplify Your Workforce Optimization Strategy

Customer Experience Quality: Measuring Effectiveness, Ease and Emotion

Cultivating Leadership Support for Customer Experience: 5 Ways

When Seconds Count and Accuracy Matters

Upcoming UK and U.S. Events Put Spotlight on Citizens and Customers

Modernized Contact Centers Can Help Citizen Engagement—Part Two

How to Design and Build a Great Survey: 10 Lessons Learned from Voice of the Customer Trenches

Modernized Contact Centers Can Help Citizen Engagement

Highlights from Customer Engagement LIVE! Part Two

3 Things You Didn’t Know About Customer Experience

Customers First, Employees Always—Celebrating National Customer Service Week

Verint Speakers: Customer Loyalty and Cyber Threats Take Center Stage Worldwide

Knowledge Management: How Getting Your Employees to Become in the Know Helps Your Business

Employees: The Key to Successful Branch Transformation

Measuring Loyalty: The Insider’s Guide to Customer Experience

Highlights from Customer Engagement LIVE! Part One

Drive Employee Engagement by Fostering Trust in the Workplace

5 Ways to Cultivate Leadership Support for Customer Experience

Create a Continuous Improvement Quality Program Enterprise-Wide

Robots in the Workplace—Helping Employees and Improving Work

Executive Sponsorship—Key to Effective Customer Experience Programs: Part Two

Game On! How to Make Gamification Work for Your Community

What You Can Do When the CEO Says “No” to Your CX Business Case

How Best to Deploy and Use Real-Time Speech Analytics

Executive Sponsorship—Key to Effective Customer Experience Programs: Part One

It’s OK to Get Personal with Your Customers

Strengthening Customer Engagement and Reducing Cyber Complexity

­Customer Engagement Optimization: Enabling “First Person” Issue Resolution

The Branch Is Evolving—Not Dissolving

Busting Through a Customer Satisfaction Plateau: 3 Ways

Getting Knowledge Management Right: Ask the Experts

Blair Pleasant interviews Verint’s Ryan Hollenbeck

What To Do When the CEO Says “No” to Your CX Business Case

Using Closed-Loop CX Processes to Change Organizational Culture

Hats Off to Customer Personas—Optimizing Digital First Strategies

25 Examples of Processes For Robotic Process Automation

3 Reasons Why Your Customers Need a Customer Service Community – Part 2

You’ve Finally Got the Back-Office Data. Now What?

Verint Speakers: Speech Analytics, Knowledge Management and Going Beyond WFO

3 Ways to Bust Through a Customer Satisfaction Plateau

3 Reasons Why Your Customers Need a Customer Service Community – Part 1

Speech Analytics: Debunking the Myths

Robots Are More Than Just ‘Cool’—They Can Get Work Done

To Improve Is to Change—to Be Perfect Is to Change Often: Part 2

“Just the Facts, Ma’am”

Stop Online Fraudsters in their Tracks with Voice Biometrics

To Improve Is to Change—to Be Perfect Is to Change Often: Part 1

Creating a Customer-Centric Culture

Talking Engagement with Our Customers in Chicago

Verint Speakers: Customer Engagement Trends, WFM Helps the Entire Enterprise

Engage 2016—A Highlights Roundup from This Week’s Verint Global Customer Conference

Customers Gather for Engage 2016 Global Customer Conference

Customers Driving Rules of Engagement for Financial Services: Infographic and White Paper

Evolving Knowledge Management Products and Programs

Turning the Lens Inward with Gamification

Augmenting the Contact Center with Voice Biometrics

CRM XChange: Executive Interview with Ryan Hollenbeck

The Digital Tipping Point: How to Balance Self-Service & the Human Touch

Engage 2016: Advance Registration Ends Shortly

Unlocking the Customer Phone Call with Speech Analytics

5 Benefits of Online Communities for the Contact Center – Part II

The Problem of Inconsistent Online Government Experiences

Enterprise Workforce Management—A Customer Q&A Session

Verint Speakers: Keeping Customers Loyal and Employees Engaged

5 Benefits of Online Communities for the Contact Center – Part I

Engage 2016: Learn, Grow and Build Customers for Life

The Right Data Can Drive Customer Action

Executive Networking at the Verint Engage Conference

Facing Difficult Choices, Banks? Do the Math

The Game of Authentication and Fraud Detection

Want Engaged Employees? Self-Enable—Don’t Micro-Manage

Ventana Research Requests Your Input in Workforce Optimization Market Research Study

A Digital First Strategy Roadmap

Driving Online Engagement through the Social Funnel—Part II

Traditional Performance Management Is SO Yesterday

Customer Engagement: Are You Adding Value to the Business?

The 7 Deadly Survey Sins and How to Avoid Them

Driving Online Engagement through the Social Funnel – Part I

Engage 2016 Conference Agenda Announced

Verint Speakers: Customer Service and Reshaping the Bank Branch

Is Your Back Office Prepared for Workforce Optimization?

Outside-In Thinking Must Produce Inside-Out Actions

“Deploying” Knowledge Management: Creating a Knowledge-centered Culture

The Case for Speech Analytics: Improving Quality Program Impact for the Customer Obsessed

The Importance of Voice Self-Service in Government Digital First Strategies

Be Part of the 2016 Engage Global Customer Awards

Using Voice Biometrics in the Call Center to Combat Digital Fraud

The Marriage of Knowledge Management and Quality Management

Back Office Workforce Management: The Second Wave

Customer Engagement: Executive Perspectives, Part Two

I Have a Facebook Account…So Why Do I Need an Online Community?

Don’t Miss the Chance to Hear Trailblazing Sports Agent Molly Fletcher at Engage

New Text Analytics Methodology to be Presented at Analytics 2016

Now Is the Time for My:Time

Top Strategies for Self-Service Success

Verint Speakers: Improving the Customer Experience and Workforce Management

Digitally Transforming the Bank Branch: The First Step

The 2016 State of the Speech Technology Industry: Speech Analytics

Adaptive IVR: It’s All About Behavior

Customer Engagement: Executive Perspectives, Part One

The Disruption of Quality Management

Wanted: Participants for TSIA’s Global Technology Survey

Transforming the Invisible Back Office into a Competitive Differentiator

Do Government Digital First Strategies Actually Deliver?

How Telligent Community Complements Verint Engagement Management

The Future of Self-Service—Virtual Assistants, Speech Recognition and the Internet of Things

Design Your Knowledge Management Future

Get a First Peek at Upcoming Verint Customer Conference Sessions

It’s Not Enough to Focus Only on Contact Centers

Fraudsters Are Adapting to Chip & Pin Cards—Are You Adapting to Fraudsters?

Putting the Banking Customer in Control

Verint Speakers: Combatting Fraud and Understanding Your Customers

Advancing the Verint Customer Engagement Optimization Portfolio with Contact Solutions

The National Association of Call Centers Wants You

Do Your Customers Really Love You?

Four Reasons Why Speech Analytics Can Help Keep You Ahead of the Pack

Multichannel + Escalation Management = Omnichannel

Verint + Contact Solutions: Taking Omnichannel Engagement to New Heights with Real-Time, Contextual Self-Service

The New Face of Performance Management

Verint Upgrades Telligent Community Platform

Knowledge Management: The Journey IS the Destination

Employee Engagement and Better Customer Engagement in 2016

Joining the Self-Service Revolution

Legendary Sports Agent and Entrepreneur Molly Fletcher to Keynote at Engage 2016

Verint Speakers: Meeting Rising Expectations and Why Bad Things Happen to Good Data

Omnichannel Customer Engagement Must Consider the Branch or Store Employee

Elevating Customer Engagement Optimization

Top 5 Predictions for Government and Public Sector Customer Service, Part 2: 2016 Predictions

How Community Solutions Are Advancing in the Age of the Customer

Fraudsters Know Your Mother’s Maiden Name

Bridging the Gap Between B2B and B2C

Top 5 Predictions for Government and Public Sector Customer Service, Part 1: 2015 in Review

Call for Speakers: Engage 2016 Verint Global Customer Conference

2016 Predictions: Get Back to the Basics

Evolve! Bank Branches Can Learn Lessons from Darwin

Riding the Wave—Verint Named a Leader in Customer Service Solutions for Enterprise Organizations

Verint Speakers: Keeping Customers First, Fighting Security Threats

A Drone, a Hoverboard, and Today’s Consumer

A Refreshing Year Ahead

2015: The Year That Customer Engagement Took Center Stage

It’s Not Magic, It’s Our Customers

Customer Engagement: Are You Immature?

Smarter Customer Engagement with Analytics

The Spotlight Is On the Back Office—Finally!

Voice Biometrics Sounds Like a Better Idea



IDC’s Marc DeCastro Addresses Today’s Bank Branch Challenges [Video]

December Speakers Talk Customer Engagement and Situational Awareness

The Engaging World of Enterprise Feedback Management

Gamification: Engaged Employees Help Strengthen Customer Relationships

Employee Desktop—More Relevant Than Ever in Digitally Disruptive Times

Customer Centricity Is No Longer an Option—It’s Fundamental to Survival

Deliver More Economic Benefits by Getting Secure Online Transactions Right

Ouch! The Modern Customer Service Representative

Achieving Visibility in Branch Operations for Better Decision-Making

Customers: Do You Want to Be Stalked Or Ghosted?

Enable Your Contact Center Agents to Disrupt the Digital Disruption

Verint Speaking on Many Topics Globally in November

Don’t Let Fear Drive Your Digital-First Customer Engagement Strategy

Staying Fit with a KM Health Check

Digital Disruption and the Digitally Savvy Workforce

Reflecting on BAI Retail Delivery 2015

2015 CX Impact Award Winner—Verint’s Own Nancy Porte

Meeting the Demands of Accelerating Customer Expectations

Digital Disruption—The (Data) Tide Is High

Better Outcomes, Less Effort

Overcoming Customer Interaction Complexities with Customer Analytics

Customer Service Week Is Nearly Over—But the Work Is Not Done

Swimming Upstream

Knowledge Management—An Engine of Employee and Organizational Transformation

Celebrating Customer Service Week – Key to Developing Customers for Life!

Verint Keeps the Focus on the Customer Worldwide in October

Verifying Customers Faster

Next-Gen Desktop for Next-Gen...No...All Employees

Little Things Matter

Verint Customer Named a Finalist in Constellation SuperNova Awards

Customers Do Care

Knowledge Management – A Driver of Organizational Value

The Role of Analytics in Retail Banking

Online Communities - An Important Part of Customer Engagement

Isn’t There an App for That?

Omnichannel: Reevaluating the QA Process

Customer Service Excellence and Cost Savings Help Customers Score Big

Verint Acquires Telligent and Extends Portfolio into Communities

Verint’s Big Week in Brazil

Ovum Research: WFO Is Critical to Banks Looking at Transforming Their Branch Strategies

In September Verint Goes Global and Stays Customer-Focused

Customer Journey Mapping—Not Just Wall Art

Back-Office Departments Are Essential to the Customer Experience

Knowledge Management in Support & Service: The Customer’s View

Unify Your Teams—Strengthen Customer Relationships

Branch Infographic: Moving Beyond Cost Reduction and Self-Service

Four Steps to Digital Nirvana

Verint Adds Communities Software to Portfolio with Acquisition of Telligent

A Practical Guide to Digital for Banks

Customer Journey Mapping: Building CX Maturity and Momentum

Smart Knowledge Management Uses Context

Verint Releases Identity Authentication Solution

3 Tips to Successfully Manage Customer Journeys

Knowledge Management: How Do I Know I’m Doing It Right?

Where Is Verint in August? All Around the World

Understanding the Cost Per Patient in the United Kingdom

Verint Updates Speech Analytics Platform to Provide Better Insights

The Critical Role of Employees in Today’s Digital World

Following Journey Mapping’s Future Path

How to Employ a More Frictionless Approach to Customer Authentication

U.K.’s Government as a Platform Initiative Making Progress

The Unknown Benefits of Gamification – Part Two

Mapping the Verint Customer Experience Journey

Empowering the Next-Gen Customer Advocate

Digital Transformation Going Slowly for Local U.K. Authorities

Digital Disruption: The New Workforce and Demanding Customers

How to Boost Productivity in Back Offices

Best Practices for Branch Excellence

Innovative Leadership by the City of Tulsa: Making Government Smarter and Our Communities Better

Innovative Leadership by the City of Buffalo: Making Government Smarter and Our Communities Better

That ROI-driven Process Just Cost You a Customer

Customer Experience Takes Center Stage

Surveys Are Alive and Well

Engagement Management Systems: Converting the IoT into Government Action

Engage 2015—Highlights Rounding Out This Week’s Verint Global Customer Conference

Engage 2015 Kicks Off as Verint Customers Convene for This Week’s Global Customer Conference

June Verint Speakers Focus on the Customer

Are You Ready to Engage?

Big Data - Getting Smarter with Customer Engagement

(Data) Corruption Running Rife in the Public Sector

A Little Data Can Have a Big Impact on Customer Engagement

Verint Adds Major Enhancements to Its Customer Engagement Optimization Platform

You Can’t Transform Customer Engagement Without Employee Engagement

Using Technology to Maximize the Human Touch

CXPA Update from the CXPA Insight Exchange

Verint Speakers Travel the World in May

7 Must-Have Customer Engagement Tools for 2015

How One City Shined a Light on Dark Data

Data-Driven Smarter Engagement

Engage 2015 Discounted Room Rate Expires Soon

Verint Expands Customer Engagement Optimization Portfolio with Gamification

Let’s Not Forget the Value of People and Processes

Voice Biometrics Helps Improve the Customer Experience

Today’s Branches – Bigger Isn’t Always Better

Everybody, Somebody, Anybody and Nobody

Verint Speakers Go Global Once Again in April

Smarter Engagement – Better Apps, Less Effort

Creating Smarter Government for Smarter Citizens

How Your Contact Center Can Help Reduce Mobile Fraud

Banking on Customer-Centric Culture Change

Be Part of the New Engage Global Customer Awards

What Do CIOs Really Think About Customer Experience?

The New KPIs for Achieving Effective Customer Engagement

Verint Announces Latest Release of Its Enterprise Workforce Optimization Solution

The Role of Government Employees in a Digital (and Smarter) World

Eliminating the “Graffiti” in Your Customer Experience Program

Spring Has Sprung! Time Again for the Contact Center Awards Biz

Customer Engagement Is the New Kid on the Block

Customer Service Trends for 2015

Mortgage Operations Improve 3Cs: CX, Compliance and Capacity

Engage 2015 Early Bird Registration Extended

Verint Speakers Go Global in March

How Contact Center Agents + Digital Channels Drive Engagement

The Role of People in the Digital World

Top 5 Predictions for Government and Public Sector Customer Service Part 2: 2015 Predictions

What Relationship Do You Want With Your Customers?

The Silent Rise of Chat in Customer Service Adoption

The Anti-Omnichannel Experience

Top 5 Predictions for Government and Public Sector Customer Service Part 1: 2014 in Review

Vacation Heck and the Customer Experience

The Emergence of Mobile Customer Service

Ventana Research Gives Verint Top Honors in 2015 Value Index for WFO

Don’t Miss These Two February Verint Webinars

How Customers Help Drive Engagement and Loyalty

Customer Dissatisfaction Often Begins in the Back Office

Channel Adoption and Usage Study in Customer Service: Third Year

Verint Speakers Featured in February

Will Technology Fulfill Its Potential to Reshape Today’s Banks?

Verint Announces Availability of Work Allocation Manager

Government CX Demands a Chief Digital Officer

It’s “GAME ON!” for Better Customer Engagement

Call for Speakers: 2015 Verint Global Customer Conference

What Is Government Customer Experience?

2015: The Year of the Customer Survey

Take Advantage of Early-Bird Discounts for Driving Innovation 2015

U.S. Government’s Digital CX Seeds Ready to Bear Fruit

Verint Speakers Featured in January

The Next Chapter of Employee Engagement

Coming Together at Driving Innovation 2015

Keep It Simple, Survey (Author)!

Webinar: Super-Charge Your Customer Engagement Strategy

Viewing a Customer Feedback Survey in Quality Monitoring

Framing the House of Customer Engagement Optimization

Voice of the Customer Evolution

Top Challenges Shared by Retail Banking Execs

Mission: CX

Verint Speakers Featured in December

The Customer Journey Made Simple

More Holiday Shoppers Require Stronger Security

Where Do You Work?

A Thousand Customer Journeys Start With One Phone Call

Tech Tip: Redirecting to Another Web Page Upon Survey Submission

Omnichannel, Banking and Trying to Make Sense of It All

Leading Financial Services Firm Improves Employee Engagement with BO WFO

How Retailers Can Experience Happy Holidays

November Offers Verint Speakers Worldwide

Verint Wins IBM Big Data & Analytics App Throwdown

Empowering Your Employees: A Recipe for Success

Customer Interaction Analytics Is the "New Black"

Have You Asked Your Customers About the Branch?

It’s Almost 2015. Do You Know Where Your Customers Are?

Raising the Bar on Customer Engagement

Are You Engaging Your Customers Better This Week Than Last Week?

Getting Personal for National Customer Service Week

Verint Speakers Featured Around the World in October

Customer Service - A Successful Organization’s Foundation

Are You Acting on the Right Customer Data?

Branch or Digital? That’s Actually Not the Right Question

New Ways To Engage Customers More Effectively – Part 2

Customer Experience Executive Briefing Takeaways

Verint's New Engagement Analytics: Act on What Matters Most

How Omnichannel Is Changing the Retail Experience Forever

Why Customer Journeys?

Tech Tip: Adding Descriptive Content to Surveys

Combining Customer and Employee Insights on the Customer Experience

New Ways To Engage Customers More Effectively – Part 1

Verint Speakers Featured Globally in September

Find Out What Your Customers Are Thinking

Creative Practices Can Help Power Your Customer Engagement Strategy

A New Era In Shopping: Are You Ready?

Verint to Present on Customer Engagement and Healthcare Data Analytics

The Omnichannel Evolution: Driving Customer Experience Optimization

Customer Engagement Versus Experience

Employee Feedback Lays Groundwork for Business Improvement

Tech Tip: Integrating Customer Feedback with Quality Monitoring

Connect 2014: Ideas for Transforming Customer Engagement with KANA and Verint

Two Verint Experts Named Contact Center Thought Leaders on Twitter

Are Your Customers Engaged?

Tearing Down Silos—Building Up Customer Communication

Don’t Just Experience . . . Engage

Customer Experience and the Brand Promise

Customer Engagement Optimization – and the Bank Branch

"Pump Up" Your Quality Assurance Program

Bridging the Gap

Tech Tip: Formatting Tips for Surveys

Technology Innovation Is Changing How UK Consumers Bank

Speech or Text – That Is the Question

Keeping Consumers Healthy While Meeting Their Great Expectations

Verint to Participate in Several Global Conferences and Webcasts in July

Creating a Successful Customer Experience Program

How Speech Analytics Can Help Solve Quality Monitoring Challenges

Balancing Fraud Prevention with the Customer Experience

A Fantastic Week at Driving Innovation in Orlando, Florida

Day Three of Driving Innovation Celebrates Customers

Driving Innovation Executive Summit a Success

Two Compelling Days at Driving Innovation

Tech Tip: Quick Tips to Avoid Spam Filters When Sending Surveys

Peer and Executive Networking at Driving Innovation 2014

Verint Speaking in Europe and Asia in June

Customer Engagement Heats Up at Gartner Customer 360 Summit in Orlando

Verint and KANA: The Perfect Match

A Back Office Newbie at Society of Workforce Planning Professionals

Oracle’s Customer-Centric Journey … and Jeb’s Top Ten

A Variety of Session Tracks Available at Verint Global User Conference

Attention Bankers: Mixed Customer Satisfaction Results Send Strong Message

Update from the Contact Center Expo & Conference in San Diego

Could Your Smartphone Really Replace Your Branch?

Verint and KANA Team Up at Gartner Summit in London

Verint Speaking Around the World in May

Do You Manage a Program or Lead Change?

How Is Quality Monitoring Evolving?

Voice Biometric Screening for More Secure Financial Customer Service

Finger on the “Pulse” of Your Customers

What’s Good for Your Business? A Problem Handled Well

Verint's Nancy Porte Named a Top Influencer in Customer Experience

Infographic: How to Increase Branch Sales

Speech Analytics Is Becoming Mission-Critical

Verint Speaking at Several Global Conferences in April

Six Steps to Building a Successful Voice of the Customer Program

The Loyalty Factor

Something Fresh for Spring: Invite Customers to Opt-in to a Panel

Emotion Detection: Ready for Primetime?

Verint Participating in Several March Global Conferences, Webcasts

Listen to Learn and Learn to Listen

Customer Feedback Key to Business Improvement

Your Hairdresser or Banker: Who Knows You Better?

Tech Tip: Requiring a Total in a Question (Allocation)

Do You Know Why Customers Are Calling?

It’s (Still) That Most Wonderful Time of the Year

Verint Participating in Several February Global Conferences, Webcasts

Newer Technology, Better Branch?

It’s That Most Wonderful Time of the Year

Analytics in Action: Ready, Set, Enable, Go!

Why Health Plans Have To Get Member Obsessed in 2014

Back Office WFO In Action: Education Financing Lender Shares Resources to Meet Service Goals

CXPA Launches a Customer Experience Professional Certification Program

The Ultimate Gift this Holiday Season: Customer-Inspired Excellence

Listen Closely to Healthcare Plan Members

Measuring Loyalty: Are You Missing the Point?

The Affordable Care Act: Opportunities and Challenges

Turning Customer Complaints into Clues for Improving Service Interactions

Putting the Customer into Your Quality Monitoring Efforts

Wanted: Participants for the NACC/Saddletree Research Survey

How to Transition from Random Sample to Customer-Informed Quality Management

Customers Are Changing Quality Monitoring

Successful Customer Experience Programs Are Made of This

Are the High Street Banks starting to REALLY listen to customer feedback?

Even the Ants Have Megaphones!

Keeping Loyal Customers Loyal

Customer Experience Excellence in Action

You did the difficult bits right… but still managed to mess things up anyway.

Not Just Another Hallmark Holiday

A National Customer Service Week Salute--All Year Long

Looking to Improve the Customer Experience? Engage Your Employees

How to ‘right staff’ a retail bank, in a constantly changing world.

Imagine If You Could Avert Missed Service Deadlines

WFO: The Foundation of a Successful Enterprise.

Only YOU Can Prevent Forest Fires!

Consumer Insights Survey Shows the Power of the Voice of the Customer (VoC)

Social media - spamming through a social channel?

Why Won't Anyone Listen to Me?

Stay engaged, stay smiling, stay successful

Price Is King . . . Or Is It?

Service Experience + Smartphones + Social Media: An Explosive Mix

Acknowledging the Gorilla in the Contact Center

To Switch or Not to Switch; Is That the Question?

Employee Engagement: A Secret to Success

Drive Social Customer Care Excellence

Where is your “blind spot” in your Back Office?

Balancing Human Interaction with Self Service

Help Yourself! Measuring Quality in Self-Service Channels

Rethink your marketing approach

What Makes a Successful Voice of the Customer Program?

Stop, or I’ll Tweet!

Omni-channel Voice of the Customer – Are You Ready?

Risky Business: How Analytics Can Help Manage and Reduce Consumer Risk

Do you get a balanced view of performance?

Customer Retention: It's More Than Just Churn

Do you know your high roller customers?

My Zappos Kind of Week: A Tale of Customer Experience

5 Steps for Getting Started with a Customer Experience Program

How can you achieve a successful Voice of the Customer Programme?

New Verint Business Impact Solution Addresses Regulatory Compliance Requirements

Verint Discusses Big Data at Two Conferences This Week

The Power of "Outside-In" Insights from Forrester's Harley Manning

Think Like Your Customers. It's a Big Deal.

Four Ways Today's Top Companies Leverage Speech Analytics to Add Value

Which is key when it comes to customer experience? Understanding, engaging or delivering on the customer promise?

The Power of “Outside In”—Insights from Forrester’s Harley Manning

Understanding and Preparing for a Market Revolution: President’s Welcome to Driving Innovation 2013

Understanding and Preparing for a Market Revolution: President’s Welcome to Driving Innovation 2013

New Verint Business Impact Solutions Tackle Universal Business Challenges

Back Office and Banking: Putting the Voice of the Customer to Work

Verint Announces Mobile, Enterprise Feedback Management Enhancements and Multichannel Unification

Dark Data: There's Light at the End of the Tunnel!

The Customer Prosperity Formula

Big Data Can Offer a Big Payoff. Really!

Requests for Feedback Are Part of the Experience. Get Smart About It.

Verint to Discuss Big Voice of the Customer Data in Seoul, Korea

Social Media Care and More—Join Us at Driving Innovation

Why You Should Pay Attention to Human Capital Management and Shifting Purchase Influencers in 2013

Gartner 360 Summit Day 2: Big Data and Customer Centricity in Focus

Customer Experience and VOC Excellence @ Gartner 360 Summit

Customer Experience and VOC Excellence @ Gartner 360 Summit

Six Reasons Why the Voice of the Agent Is Important to Your VOC Program

Turn Up the Volume on Your Customer's Voice

Big Data Alone Is Not Enough!

Forging a Seamless VOC Enterprise

Leading Industrial Distribution Company Building Its Customer Focus with Verint

Customer service really does boost revenue

The Path to Customer Service Success: How to Get There

Are You Personalizing the Customer Experience?

Six Tips to Shorten Your Survey

Participants Wanted for Ventana Research Survey on Next-Generation Workforce Optimization

Big VoC Data -- Getting Even Bigger!

China Pacific Insurance Company Deploys Impact 360 Speech Analytics Software from Verint

Customer Experience, Downton Abbey Style

The Cachet of Trust

Measuring Quality through the Customer's Eyes – How to Get Started

Measuring Quality through the Customer's Eyes: How to Get Started

Kicking Off a Successful CX Campaign in 2013

Laughing and Crying with Peyton Manning

Verint’s Predictions for the CX Field in 2013

Five Strategies to Manage Feedback Fatigue

Measuring Quality Through the Customers Eyes

The More Things Change the More They Stay the Same

Five Strategies to Manage Feedback Fatigue

Are Your Customers Happy With Their Branch Experience?

Speech analytics – what does it all mean?

Verint Global Study Highlights Service as Growing Influencer in the Customer Satisfaction Equation

“Customers place a premium on service” – don’t let your business down with poor customer service this Cyber Monday

Big Data and the Executive Level—It’s Not What You Think

New Whiteboard Animation Showcases How Verint Solves Real-World Business Problems Using Customer-Centric WFO

Going Mobile

Customer Feedback Fatigue

Maximizing Customer Satisfaction While Optimizing Performance

Six steps to delivering a great customer experience

Another Dinnertime, Another Call from an Election Pollster

Big Data and Mapping the Genetics of Customer Behavior

BOO! It’s Big Data!

Junk Removal, Grandpa and Customer Service

The 4 Best Panel Management Practices to Employ

Endoscopy Machine Manufacturer Using Verint Enterprise Feedback Management

What Makes a Good Leader?

The Consero 2012 Customer Experience Forum: Yes, an Entertaining One!

Some likely tales from Facebook

Get in the Game: How to Use Feedback to Score a Touchdown

Big Data and the Contact Center at the Trinity of Text, Talk and Transactions

Back to School Primer: Survey Question Types

New Video Highlights the Value of Tapping into Customer Feedback

Ten reasons why the customer isn’t always right

Six small steps to understanding your customers better

Good Feeling's Still Here

BYOB. Bring Your Own Bandage?

The Power of Like

Hoffman’s Hot Seat: Interacting with the Empowered Customer

Social Media: Harnessing the Opportunity

Avoid Costly Mistakes By Listening to Your Customers

Verint Renames Strategic Business Units

Verint Advances Voice of the Customer Analytics Portfolio

Webinars Explore Operational Excellence via Voice of the Customer

IT Hosting Provider Using Enterprise Feedback Management Solution from Vovici, a Verint Company

Big Data, the Contact Centre and the Intelligent Enterprise

Whoa! Friendly Alert!

Bipolar or Unipolar – that is the question!

The Use and "Abuse" of Survey Rating Scales

Twinkle, twinkle – all that glitters (brightest) is not gold

Voice of the Customer – avoid costly marketing mistakes, gain insight and harness the opportunity

Customer feedback on Twitter: A tale of sound and fury, signifying … what, exactly

I Have Executive Sponsorship... Now What?

Build Your Brand by Deepening Customer Experiences

The Uncertainty Principle – What customer feedback has in common with particle physics.

Better managing 1 million extra Olympic visitors per day.

When it comes to surveys what is the "right length"?

The Voice of the Customer – most companies listen, how they do so varies.

The changing dimensions of customer service

Listen up. Managed properly, big data can offer invaluable insight.

How listening to the Voice of the Customer can help avoid costly marketing mistakes

Evolving the contact centre beyond simple metrics: from measurement to insight

Nearly half of French consumers believe organisations don’t care about customer feedback

German study finds consumers believe organisations do not act on feedback shared

Seven Must Do’s For IVR Surveys

A “Journey Moment”

Further evidence that customers are shouting, but organisations are not listening

Utility companies need to make sure they have the energy to support customers through prices changes

What is in store for customer service departments in 2012

The commodity of loyalty

Tis the season to be prepared

New research reveals consumers do not believe companies care about the feedback they share

Retailers must keep customer loyalty in stock this Christmas

Make 2012 the year you look beyond the contact centre to improve the customer experience

Let service take the lead on social media

Customers do not think companies care. Are they right?

Customers Are Shouting, But Is Anybody Listening?

The ‘Big Data’ debate

How would your customers SWOT you?

Give Your Customers a Voice Before they Go Social

Social media customer service is a failure. Discuss

Social Media Strategy – Where is the ROI?

Online shoppers still need the human touch

Groupon…as part of a loyalty program? The Daily Dealer May be on to Something

Convenience Samples: Pros and Cons

The Service Recovery Paradox: No Excuse for Bad Service

Encouraging Positive Social Media Feedback

Case Study: Domino's Pizza Transactional Survey

Service Quality Gap Model

Common Rating Scales to Use when Writing Questions

Net Promoter Score (NPS) Criticisms and Best Practices

Demographic Questions: Sample Survey Template

ACSI (American Customer Satisfaction Index) Model: Strengths and Weaknesses

ACSI (American Customer Satisfaction Index) Score & Its Calculation

Age Demographics in Survey Research

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