Recent posts by:
Alain Stephan - Global Vice President, Customer Analytics
Do your various departments operate in silos rather than coordinating efforts to engage customers and deliver outstanding experiences? If so, you’re not alone. But these silos significantly impact the customer experience and often lead to an inconsistent brand message. Are you ready to get unified? ...
Customer experience professionals are a unique breed. Most days probably feel more like being an IMF secret agent from Mission: Impossible than a CX leader. It can be overwhelming, but you’re a pro and are passionate about your customers. So we know you’ve got the right stuff for the job … but how ...
The leaves are falling, it’s getting colder and the Halloween decorations are everywhere. If you’re like many of us, it’s also the time of the year that we begin to panic and say “How is it almost November? What happened to summer?” At home, we’re trying to catch up and carve the pumpkins; while at ...
In today’s ever-changing customer experience landscape, you need all the insight you can find to compete effectively, much less gain a leg up in the marketplace. However, your organization may be like many others—the customer data needed for better and faster decision-making is trapped within ...

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