Recent posts by:
Ellen Hannigan
A panel is a group of people with relevant backgrounds who agree to participate in surveys. Businesses organize panels for various groups of stakeholders such as customers, employees, resellers, partners, prospects, etc. Because panelists agree in advance to participate in surveys and feedback ...
In our first blog in this series, we explored how employee engagement impacts productivity, turnover, loyalty and retention. After that we reviewed the importance of understanding what your employees care about in the second blog. Another type of employee engagement strategy is listening to the ...
Remember Smokey the Bear? This mascot of the United States Forest Service educates the public about the dangers of forest fires. His memorable slogan is, “Only YOU Can Prevent Forest Fires!” Similarly, when dealing with customer experience management (CEM) and customer engagement, it may seem that ...
What do you call it when employees feel passionate about their jobs, are committed to their organizations, and willing to go above and beyond? No, this isn’t a riddle—we call it employee engagement. They may help others with heavy workloads, volunteer for additional responsibilities and look for ...

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