Customer Engagement

Recent posts by:
Jerry Silva - Global Banking Research Director, IDC
As an industry analyst, I speak and write about a number of significant trends in the financial services industry. And lately that means covering “big” topics like core banking replacement, digital channels and the need for customer (re)engagement. These are all important discussions to have in the ...
If you think your institution hasn't been victimized by fraud attacks on the contact center, look again. It's a decent bet that it is happening and you just haven't identified it as an issue.

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