Recent posts by:
John Chmaj and Brad Bannwart
In our last knowledge management (KM) blog, we discussed how critical it is to link your KM capabilities and activities to outcomes. Building this connection serves as the foundation to establishing a ‘value-driven’ KM program.  Our customers often have a clear vision for KM and a good sense of the ...
Over the past few years, KM customers and prospects have increasingly asked Verint to help them define, deliver and measure KM value.  This corresponds with a subtle shift in the customer service industry as a whole—a gradual yet significant transition from viewing the contact center as a cost ...

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