Recent posts by:
Jon Allen - Vice President and General Manager, Social Communities
In my last blog, Social Communities—Hey, Get Your Own!, I explained how public social networks and corporate-owned social communities are used to expand reach and improve customer engagement. In this blog, I’ll explore how these networks and communities—when used together—create a more ...
As a business, participating in social communities is good. Having your own social community is better. For some companies, the use of the term social community represents the collection of public social networks such as Facebook, Twitter and LinkedIn where they can “cast a wide net” to share ...
In today’s world, you don’t always have to call or wait on a helpline or in a chat window for a customer service agent to help you. You can immediately ask a crowd of customers, partners or customer service agents for help—online communities are open 24x7, so it makes the idea of going to a ...
What a difference 18 months make. Telligent became part of the Verint family in August 2015, and this May will mark our second Engage™ Global Customer Conference.  As users of our Community solutions join to share best practices, success stories and more, Verint has its own great use case story to ...

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