Recent posts by:
Jon Allen - Vice President and General Manager, Social Communities
In today’s world, you don’t always have to call or wait on a helpline or in a chat window for a customer service agent to help you. You can immediately ask a crowd of customers, partners or customer service agents for help—online communities are open 24x7, so it makes the idea of going to a ...
What a difference 18 months make. Telligent became part of the Verint family in August 2015, and this May will mark our second Engage™ Global Customer Conference.  As users of our Community solutions join to share best practices, success stories and more, Verint has its own great use case story to ...

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