Verint InTouch

Customer Engagement

Recent posts by:
Koren Stucki - Solutions Marketing Director, Customer Analytics
Some things are just meant to go together—like peanut butter and jelly, a toothbrush and toothpaste, or a hammer and nail. The same is true for customer and employee engagement. Before you can truly focus on optimizing customer engagement or improving your customer’s experience, you have to engage ...
There’s a lot of talk these days about “the customer journey.” You’ve probably either seen the term, used it yourself, or glossed over it as just another platitude or technology term du jour. However, in today’s competitive digital world where consumers can switch brands in the time it takes to ...

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