Verint InTouch

Customer Engagement

Recent posts by:
Luke Cuthbertson
I remember being told that a customer who receives excellent customer service will tell one person about their experience, but a customer who receives poor service will tell ten. This always seemed quite harsh to me, as if little appreciation was given to those people who strive to build a ...
“My manager has given me feedback which doesn’t represent my overall performance.” You’d be hard pressed to find a single contact centre agent who would disagree with the above statement. This hardly surprises me; how can managers expect to build an overall view of performance when typically only ...

Subscribe to Email Updates