Verint InTouch

Customer Engagement

Recent posts by:
Marc DeCastro - Research Director, IDC Financial Insights
The bank branch remains a critical delivery point for the provision of financial services to both retail consumers and small business. But over the years, the value of the branch has shifted from being a transaction site to an advisory location. Banks are looking for the right balance of ...
It may seem odd to begin a digital transformation with a legacy physical asset like a bank branch, but the reality is that the branch can be the face of any digital transformation project. Many believe that the bank branch is on borrowed time. There is no doubt that the branch has indeed suffered ...

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