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Customer Engagement

Recent posts by:
Ryan Hollenbeck, Senior Vice President, Global Marketing
Join April 12 Webcast to Explore Key Findings and Takeaways from This Research Additional results from our large-scale study of more than 36,000 consumers across 18 countries highlight the importance of transparency and trust. The study reveals organizations must balance a fine line between ...
For the last couple of months, we worked tirelessly behind the scenes on our new branding as the Customer Engagement Company, and a new website to showcase this vibrant brand.   If you haven’t seen it yet, we are proud to present to you our new face and welcome you to the Verint website!
I love to see new stats and research about the future of customer engagement. If it’s research-backed and numbers-driven, then count me in! These provocative trends are what drive a lot of our thinking here at Verint, as we’re eager to learn if the future trends in these studies align with our ...
Many of you have heard me say before in blogs, articles and at events that Verint has an unwavering commitment to developing customers for life. And we’re not letting up in 2018—we’re full speed into the year and more committed than ever. Our latest customer feedback gathered by our CX team only ...
As we have covered in previous blogs, Verint is a company that is committed to developing customers for life. It’s refreshing to see outside-in examples that validate our guiding principle and how it’s taking hold in the market.  Once again Verint solutions have been recognized, this time by DMG ...
Here at Verint, Customer Experience remains at the forefront of how we operate. We have a thoughtful, dedicated CX initiative with broad cross-functional support and fantastic customer advocacy. A big part of this success is having a dedicated operational leader for CX. 
Earlier this month, we wrapped up Verint’s global Engage customer events for the year at the amazing Savoy Hotel in London.  What started in a beautiful harbor in Sydney, Australia with a bang in May has now finished strong in December in London, where we doubled last year’s number of customer ...
We have been hearing a lot about the impending “Age of the Customer” and how critical our employees are to enabling this new age. In fact, some would argue that this new age is already here and if you haven’t prepared your staff, then you will be left behind. That’s because great customer ...
Getting It Going In part one of this blog series, we shared some insights from our experiences about why executive sponsorship of a customer experience program is so important, the significance of executive support, getting employees onboard, and infrastructure considerations. For those of you just ...
A Look at What Works and Why Wisdom gained from customer experience (CX) programs tells us that organizations have to earn the right to do business with each of their customers. No longer can it be assumed that today’s customers will be tomorrow’s customers. Competition is fierce—and customer ...
What a week we had in Chicago at our customer conference last week! And that followed a stellar Engage global kick-off event in Sydney in May.  I’m always thrilled to visit with our customers to see how they are using Verint solutions to enrich their constantly evolving relationships with their ...

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