Recent posts by:
Wilson Chin
Part one and part two of this three-part series provided a view into how Asia Pacific consumers feel about the customer service they receive. To recap the Verint-sponsored APAC Consumer Insights study by Ipsos, we found that: Service is not living up to consumer expectations. Over half of ...
In part one of this blog series, I mentioned that in every industry, more than half of the Asia Pacific (APAC) consumers have had a poor customer service experience, ranging from 51 percent in financial services to 64 percent in telecommunications. On the whole, however, consumers are not ...
  See the new Infographic built from results of the 2013 Ipsos Customer Insights survey. Click here. Today’s online, interconnected global world is different from the one our parents and grandparents lived in. Mobile networks, 3G/LTE and broadband technologies provide the data bandwidth to enable ...

Subscribe to Email Updates