Connected, Contextual, Consistent—Intelligent Customer Service

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I recently shared my thoughts with the Technology Services Industry Association (TSIA) about how a connected, contextual and consistent approach to customer service helps customers do business efficiently—and then get back to their busy lives.

Moreover, employees benefit too, because a central set of cross-channel tools gives them the unified customer history, joined up processes and consistent answers they need.

Everyone wins.

Read my blog for more.

 

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