Employee Advocacy Is Not Enough. 3 Strategies to Create Empowered “CX Catalysts”

iStock-504539334_boys with rockets_resized.pngEnsuring front-line employees are ambassadors for your CX program takes creativity, hard work, and—speaking for my company, at least—an ongoing commitment to find fresh, new ways to extend the CX culture throughout the organization.

Are the people in your organization empowered to do what’s right for the customer? Your employees have a wealth of knowledge into what customers do and do not prefer. Why not tap into that?

In my new blog for Customer Think, I discuss three key strategies we’ve used to build the Verint CX Catalyst Network—my hope is you find them helpful and applicable to your organization.

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