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Customer Engagement

Leading Private Education Provider Puts Verint at the Front of the Class

iStock-510086960.jpgThis large, leading private education provider offers professional development and educational programs and services to working adults.

The company needed a way to increase the efficiency of their financial services and admissions offices with the goals of improving the overall student experience and exceeding student expectations.

It started using Verint Workforce Management to effectively create schedules which led to considerable productivity gains. They also brought in Verint Desktop and Process Analytics, Verint Enterprise Workforce Management, and Verint Scorecards—arming them with the information needed to help improve productivity through advanced schedules, more balanced workloads, and increased employee skills and knowledge.

Read more about how this provider has found success through Verint solutions.


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