Customer Engagement

The Top Emerging Technologies In Artificial Intelligence

iStock-811259338_Woman holding brain image_AI_resized.pngNo doubt you’ve heard a few things about artificial intelligence (AI)—what it can potentially offer to organizations and how it may even permanently change the business landscape.

People who engage customers every day want to know this: How can artificial intelligence offer very real insights into customer behavior?

As you will learn from reading the blog from Contact Solutions’ Mark Clark, using AI for customer insights and customer engagement is particularly important, because it helps organizations answer three key questions:

  • How do we orchestrate the complex customer journey?
  • How can we surface insights about customers and operations automatically?
  • How can we unpack unstructured data for analysis?

Keep reading for insights into these three questions and what AI may be able to offer your organization today.


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