verint_logo_color_2x.png

Customer Engagement

What would happen if self-service were more accessible, easier to use, and capable of resolving considerably more complex issues without escalating to an agent?  Artificial Intelligence has the potential to redefine what’s possible in self-service. If you’re not already reviewing your self-service ...
Emerging technologies have significantly transformed customer engagement in recent years, from the rise of mobile reducing face-to-face communication, to artificial intelligence (AI) driving innovation across a range of sectors. But it’s not just brands that have harnessed advances in ...
I love to see new stats and research about the future of customer engagement. If it’s research-backed and numbers-driven, then count me in! These provocative trends are what drive a lot of our thinking here at Verint, as we’re eager to learn if the future trends in these studies align with our ...
Engage APAC Customer and Partner Conference 2017 September 6-7; Melbourne, Australia Verint will gather attendees from all over the Asia Pacific region and around the world for this event to highlight customer success, solution innovation, customer experience (CX) insights and best practices for ...

Subscribe to Email Updates