This week, large city and county CIOs and CTOs came together at the Government Technology (GovTech) Digital Communities Large City/County Fly-In in Washington, D.C. Just like their commercial counterparts, government agencies are trying to handle the significant challenges that face them today.
A new report by Forrester Research, titled Transform Government from the Outside In, states that “governments should run more like businesses.” One area where local and federal governments can follow the lead of their private sector brethren is with their online services.
Toward the end of 2016 I had the opportunity to hear the perspectives of many people who worked at city, state and national government and who participated in the first few Citizen2020 'Conversations Workshops.' Our most recent workshop was held in San Francisco just a few weeks after Donald Trump ...
Recently, the British government announced a £1 billion pound investment for faster broadband and 5G in the UK, which will benefit consumers and businesses. Unfortunately, government departments or local councils looking for a boost in funding to improve digital services were left empty-handed.
In another life, as “Bob the Movie Man,” I am a prolific film reviewer—so, I often frame business problems in terms of famous movies. For those old enough to remember “Back to the Future,” Marty McFly jumped into Doc Brown’s souped-up DeLorean and traveled back in time. What would happen if Marty ...
CRM Xchange Virtual Conference November 3; Best Practices Roundtable Verint’s Rajeev Venkat, senior director, solutions marketing, will present “E2 = CEO” as part of the “Best Practices in 60 Minutes” roundtable at 4 p.m. ET with an emphasis on employees and the enterprise for successful Customer ...
As we swing into the autumn/fall in the northern hemisphere, I have some upcoming events and activities that I hope you will find interesting and thought-provoking. Let’s start with something a bit out-of-the-ordinary. Verint will be participating in (and sponsoring) a series of “Conversations ...
Not surprisingly, governments today are challenged with juggling resources and demand. As you may have read in part one of this blog series, Contact Solutions recently commissioned the Governing Institute and the Center for Digital Government to survey state government leaders to answer this ...
Governments around the world are increasingly realizing the impact outdated technology and poor processes can have on citizen engagement and operational burdens.
One of the keys to optimizing government digital transformation strategies is being able to identify individuals online so they can access services conveniently and securely. In my blog, Deliver More Economic Benefits by Getting Secure Online Transactions Right, I pointed out that although not all ...
In part one of this blog we reflected on how the challenge of delivering public services is occasionally increased by the advent of internal organisational change. This is something being wrestled with by over forty local councils and municipalities in New South Wales, Australia, which are being ...

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