CRMXchange QA & Analytics Virtual Conference June 5-8; Online Webinar Verint’s Kristyn Emenecker, global vice president, product strategy group, will present “Quality Is a Contact Sport: Human Intelligence in an Artificial Intelligence World” on June 5 at 2 p.m. ET. With all the talk about ...
I’ve written before about the back office being the underdog—the unsung hero of the organization. The front office gets the kudos for delivering a great customer experience, but it’s the back-office that typically processes the work to completion. The focus of most of my musings has been on the ...
What a difference 18 months make. Telligent became part of the Verint family in August 2015, and this May will mark our second Engage™ Global Customer Conference.  As users of our Community solutions join to share best practices, success stories and more, Verint has its own great use case story to ...

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