With the speed of doing business increasing at a pace unheard of just five years ago, today’s organizations want to do some things in real time. While speech analytics has become widely used across a wide variety of industries, customers who rely on the insights to stay competitive don’t want to ...
With today’s housing market being significantly driven by government regulations, mortgage operations executives are consistently challenged with finding the right balance between “the 3 Cs:” Customer Experience, Compliance & Capacity. Customer Experience: Today’s customer is more demanding than ...

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