Verint InTouch

Customer Engagement

Ventana Research is seeking customer analytics professionals to participate in a benchmark research survey designed to uncover organizations’ current and planned use of analytics on all things customer related—marketing, sales, service, contact center and customer engagement.
In my last post, I said listening to customers and capturing feedback across all channels is a crucial step to delivering great customer experiences in today’s omnichannel world. I’ve noticed a growing school of thought in the digital world that merely observing and analyzing customer behavior can ...
Future Branches November 29 – December 1; La Jolla, California Verint’s Jenni Palocsik, solutions marketing director, will participate in a panel discussion on December 1 titled “Avoid Bright Shiny Object Syndrome: Using Technology the Way Your Customer Needs It” at 12:55 p.m. ET. Buying the latest ...
Four ways that speech insights can impact the contact center and beyond Speech analytics technology is becoming an essential change agent across the enterprise, with impact beyond the contact center, or customer engagement center. Many forward-looking organizations are using speech analytics to ...
In part one of this blog we reflected on how the challenge of delivering public services is occasionally increased by the advent of internal organisational change. This is something being wrestled with by over forty local councils and municipalities in New South Wales, Australia, which are being ...
What a week we had in Chicago at our customer conference last week! And that followed a stellar Engage global kick-off event in Sydney in May.  I’m always thrilled to visit with our customers to see how they are using Verint solutions to enrich their constantly evolving relationships with their ...
The 2016 Engage Global Customer Conference in Chicago is underway! We’re delighted to welcome users of solutions and services from Verint as well as the latest additions to our family of companies—Telligent and Contact Solutions. More than 1,200 attendees from around the world have gathered at the ...
Putting the Customer First into Your Quality Efforts June 7; CRMXchange Virtual Conference Verint’s Donna Denehy, leader, global contact center and insurance business strategy team, is participating in this virtual conference with CRMXchange at noon EDT. Attendees will learn how the process of ...
In today’s fast-paced, attention-span challenged world, explaining customer behaviors and driving action are paramount. Organizations that take a good look at unstructured data—such as phone, email, and chat—can gain another view and a better platform for influencing their prospects and customers.
As mentioned in a recent blog post by Laurie Wickham, Verint’s Engage global customer conference begins June 27th in Chicago.  Check out the agenda to see what’s being planned—including over 100 breakout sessions, 11 user groups, and eight themes.   The 3rd annual Verint Executive Summit will also ...
Engage, Verint’s global customer conference, is approaching fast—and now is a great time to check out the agenda to see what’s being planned at this lively event.  When the conference kicks off in Chicago on June 27, attendees will have the opportunity to choose from over 100 breakout sessions, 11 ...

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