As a consumer, digital channels play a big part of any decision I’m making. Digital channels, in particular online communities, enable me to: Take less risk in my choices and decisions, as I can learn from those that have gone before me. Preview how I will be treated as a future customer. In fact, ...
In part one of this blog series I detailed two of the reasons why your customers need a customer service community: Self-service is becoming the preferred way to resolve product problems Customer communities are no longer “nice to have,” but an expected part of the customer service experience In ...
Verint Systems recently announced the acquisition of Telligent, a leading provider of software for customer support and digital marketing communities. Communities represent yet another channel for companies to communicate with their customers and employees, extending the vision of the omnichannel ...

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