Customer Engagement

Developing Customers for Life—An Enterprise Workforce Management Example

Posted by Ryan Hollenbeck, Senior Vice President, Global Marketing on May 2, 2017 1:34:14 PM

As we have covered in previous blogs, Verint is a company that is committed to developing customers for life. It’s refreshing to see outside-in examples that validate our guiding principle and how it’s taking hold in the market. Once again Verint solutions have been recognized, this time by DMG ...

Leading Private Education Provider Puts Verint at the Front of the Class

Posted by Robert Lamoureux on Apr 20, 2017 2:07:54 PM

This large, leading private education provider offers professional development and educational programs and services to working adults. The company needed a way to increase the efficiency of their financial services and admissions offices with the goals of improving the overall student experience ...

Are Your Back-Office Operations in the Dark Ages?

Posted by Mary Lou Joseph on Apr 10, 2017 2:52:55 PM

Is your organization still plagued with operational silos? Are you chained to outdated legacy systems? Is meeting customer demand and expectations the focus of just the front office, or your entire company? If you answered yes to any of these questions, then likely your operations are living in ...

Innovative Prescription Benefit Management Leader Find Its Remedy with Verint

Posted by Robert Lamoureux on Mar 10, 2017 12:02:11 PM

An innovative prescription benefit management leader was filling almost two billion prescriptions annually but lacked the tools and data to provide visibility into performance and enable more accurate data. The company brought in Verint Enterprise Workforce Management, Verint Desktop and Process ...

Organizational Agility Hampered by Data Quality

Posted by Mary Lou Joseph on Feb 8, 2017 11:11:30 AM

A recent Insurance Networking News article by Nathan Golia (@NathanGolia) references a West Monroe Partners’ study on data analytics in insurance companies that found “Two-thirds of the 122 respondents to the survey said data quality and accuracy was the greatest challenge to advanced analytics.” ...

The Award for Most Persistent Driver of Change Goes To … (Part 1)

Posted by Mary Lou Joseph on Dec 2, 2016 11:41:04 AM

The Director of Global Business Process Services at a global enterprise information technology company came to a realization many years ago. The managers of back-office operations were at a handicap due to a lack of data and no standard, consistent program for workforce management (WFM). The ...

Five Steps to Transform Data into Actionable Intelligence

Posted by Jenni Palocsik on Oct 26, 2016 1:35:08 PM

One complaint we hear often in the age of Big Data is that we now have too much data. You may ask: How do I dig through all the noise and find the data that truly helps me measure and manage my operations? Here are five steps to break through the noise and transform data into actionable ...

Amplify Your Workforce Optimization Strategy

Posted by Greg Sherry - Vice President of Marketing on Oct 25, 2016 12:00:05 PM

Have you filled a prescription at a pharmacy or through mail-order recently? It’s a process that seems simple enough. However, for a leading prescription benefit management (PBM) company that fills almost two billion prescriptions annually, it requires a lot of synergies among people, processes ...

Verint Speakers: Customer Loyalty and Cyber Threats Take Center Stage Worldwide

Posted by Susanne Pitts on Oct 3, 2016 1:23:31 PM

CRM Magazine Roundtable October 5; Webinar Verint’s Daniel Ziv, vice president, customer analytics, will present “Optimize Customer Experiences with Actionable Data” at 2 p.m. ET. Customer service departments and entire enterprises need to deliver more personalized and proactive engagements. ...

Creating a Customer-Centric Culture

Posted by Greg Sherry - Vice President of Marketing on Jul 12, 2016 2:46:20 PM

As Ryan Hollenbeck mentioned in his July 7 blog, Verint recently hosted the Engage™ 2016 customer conference for more than 1,200 attendees from over 15 countries. Conference sessions included keynotes, panels, breakout sessions, and other interactive workshops and meetings. We also held an ...

Verint Speakers: Customer Engagement Trends, WFM Helps the Entire Enterprise

Posted by Susanne Pitts on Jul 5, 2016 2:34:21 PM

Engage: Verint Global Customer Conference July 8; Tokyo, Japan Verint’s Kristyn Emenecker, global vice president, product strategy group, will keynote the Asia Pacific Engage customer conference to discuss 2016 key trends in customer behavior and engagement. Combined with customer presentations and ...

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