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Customer Engagement

Thank you to those of you who visited with us at ISC West last week. It was great to meet many of you on the forefront of the constantly changing security industry. We know by now that for banking and financial organizations to identify security threats and vulnerabilities, mitigate risk, ensure ...
The time has come for another ISC West conference in beautiful Las Vegas! We're looking forward to joining our customers and partners, and presenting our intelligent solutions suite at the Sands Expo April 11-13, in booth #28057. Come see us at one of the largest physical security, IT and IoT ...
Shawn Achor, founder, GoodThink, Inc. and author of Before Happiness and The Happiness Advantage, will be a keynote speaker at the Verint Engage global customer conference at the Sheraton Dallas Hotel May 14 – 17. Achor will present “Big Potential: How Transforming the Pursuit of Success Raises Our ...
Although we're seeing an increase in its use and function, the term automation is not an entirely new concept. It is an evolving process that adapts as technology develops; it started with data and application integration, moved to rules-based process automation, and now has manifested into ...
Inspiration. Professional growth. Networking. There’s a single event that can help you with all of these—and help you better leverage your Verint solutions, to boot. It’s the Verint Engage global customer conference, and registration is underway for this year’s event at the Sheraton Dallas Hotel ...
For more than 80 years, National Bank of Commerce (NBC) has provided financial services and support to the communities of the “Twin Ports” of Wisconsin and Minnesota. NBC relied on an analog video system to help enhance security and reduce fraud, and had multiple third-party systems in place. In ...
As fraudsters become more and more sophisticated, contact centers need to equip themselves with every advantage to outsmart them. At the same time, they have to protect the customer experience so that legitimate callers do not have to endure an authentication maze just to get something done.
Again, this month we hear of another data breach that will impact approximately 143 million Americans, exposing personal consumer Social Security numbers, birth dates, addresses and driver’s license numbers. The major impact is that the security of customers’ accounts is at risk, in part because ...
Have you ever misplaced your wallet and after frantically searching for it for 20 minutes that seem like eternity, decided it must be stolen—and that it’s time to call your bank to cancel all your cards?
In parts one, two and three of this blog series, we looked at the background of Smart City initiatives, how sensors and other devices can make life better for us all, and the role that citizens and employees—humans, in other words—have to play in making our cities smarter.  In this final part, I’ll ...
Verint Summer School 2017 August 1-24; Webinar Series Verint experts will present 15 English and Dutch interactive webinars throughout August on effective ways to enhance interactions with customers. This series will explore a wide variety of topics, including employee engagement, workforce ...

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