Verint InTouch

Customer Engagement

I recently had lunch with a Verint customer who is a senior vice president of customer advocacy at a global software company. He outlined how delivering a superior customer experience should be at the heart of an enterprise strategy for growth and sustainable success. He discussed the importance of ...
Over the past year I have seen and experienced many great examples of social media communication, where organisations are listening, responding and engaging with followers. Unfortunately, for every business that gets it right, there are many who don't and instead use social media as a way of ...
While organizations are developing Customer Experience and Voice of the Customer (VoC) initiatives to handle social care transactions, it’s also worth planning for “socially proactive” actions within the care strategy that can truly “wow” customers and drive positive sentiment and customer ...

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