Great questions drive most successful endeavors—relationships of all kinds require them. However, great questions also need to be timed well.   Asking the right question at the right moment in the customer journey is critical. If you ask people brand-new to your website what they thought of your ...
Verint’s Ryan Hollenbeck, senior vice president, global marketing, recently spoke with Ginger Conlon, contributing editor at MarTech Advisor.
Are you really listening to your customers—or are they just speaking at you? OpinionLab’s Terry Anderson shares that a surprising amount of today’s organizations may not be getting this right. Remember, today’s customers expect you to respond to them with the same urgency using digital channels as ...

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