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Customer Engagement

In my new blog for Customer Think, I discuss how the impact of the back office should not be underestimated when discussing the customer experience.
In the first blog in this series, we discussed how organizations can help optimize the impact and scalability of their corporate Lean and Six Sigma teams.  In this blog we’ll be addressing how these teams can prioritize processes for re-engineering or automation. In a recorded webinar, Creating ...

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