Verint InTouch

Customer Engagement

If you are a fan of baseball, Kevin Costner or simply great movies, you probably have watched "Field of Dreams." Costner’s character, farmer Ray Kinsella, hears a whispering voice while walking one evening in his corn field. “If you build it, he will come.” Ray, with innocent enthusiasm, builds a ...
In the interest of full disclosure, let me make it clear up-front that I am a huge fan of surveys. Surveys are a big part of my work at Saddletree Research and are essential to the work I do with the National Association of Call Centers (NACC) at The University of Southern Mississippi. For example, ...
Some things are just meant to go together—like peanut butter and jelly, a toothbrush and toothpaste, or a hammer and nail. The same is true for customer and employee engagement. Before you can truly focus on optimizing customer engagement or improving your customer’s experience, you have to engage ...

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