Customer Engagement

Ventana Research Names Verint 2017 Digital Innovation Awards Finalist

iStock-614975878_chaos to clear_light bulb_resized.pngVerint is pleased to be a finalist in the 2017 Digital Innovation Awards by Ventana Research in the Customer Excellence category for Verint Digital Feedback Management.

Digital Feedback Management is part of the company’s Voice of the Customer (VoC) suite and became part of the market-leading solution with Verint’s acquisition of OpinionLab.

With these collective capabilities, organizations can listen, analyze and act on the VoC across digital, voice, text and social interactions. Simply said, if a customer can say it, write it or click it, we can collect, analyze and take action on it.

This award is for a technology vendor that best exemplifies innovation in applications and technologies that support customer engagement for any purpose. The annual Ventana Research Digital Innovation Awards recognize vendors that have introduced noteworthy innovations in technology that advance business and IT.

VentanaResearch_DigitalInnovationAwards_Finalist_2017_resized.pngThese awards showcase advances in the productivity and potential of business applications, as well as technology that contributes significantly to improved efficiency, productivity and the performance of an organization.

Ventana Research examines the submissions to evaluate innovation, as well as how the solution applies to people, processes, information and technology, the best practices it supports, the degree of team involvement and the technology’s business impact and value.

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