Verint Speakers: Engage APAC, Customer Service Culture of Quality

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Engage APAC Customer and Partner Conference 2017

September 6-7; Melbourne, Australia

Verint will gather attendees from all over the Asia Pacific region and around the world for this event to highlight customer success, solution innovation, customer experience (CX) insights and best practices for maximizing customer and employee engagement. APAC Engage 2017 spans the CX journey from start to finish, featuring expert insights from industry leaders and strategies for enhancing the CX through people, growth and technology. Verint will be joined by a prestigious group who will discuss current market trends, industry innovations, actionable learnings, new technologies—and how attendees can use them to carve out a competitive edge.

CRMXchange Webinar: What Is the Future of Customer Service?

September 14; Webinar

Verint’s Kelly Koelliker, director, global solutions marketing, will present “What Is the Future of Customer Service?” at 1 p.m. ET. This session will explore how, as technology continues to make our everyday lives easier, these improvements can also translate into benefits for customer service organizations.

Whether it is chatbots, voice recognition, the Internet of Things or the cloud, the future of customer service is bright. Attendees will learn about new trends that will guide customer service advances.

Quality Assurance & Training Connection (QATC) Annual Conference

September 19-21; Nashville, Tennessee

Verint’s Jenni Palocsik, senior director, global solutions marketing, and Eric Roussos, workforce management coordinator, Crystal Run Healthcare, will present “Why QM Needs WFM—And How They’re Better Together” on the 19th at 1:30 p.m. CT. Attendees will learn how to take a good quality program and make it stronger by establishing KPIs and goals from multiple sources, and then managing them with scorecards for better long-term results. Attendees will learn how more effective planning, forecasting and scheduling with WFM can help reinforce a culture of quality—and how using insights from speech analytics can help improve productivity and customer satisfaction.

Also at QATC, on September 21 Verint’s Siobhan Miller, senior director, portfolio market strategy, will present “60 Ideas in 60 Minutes—Quality Assurance” at 8:45 a.m. CT as part of a panel discussion. Attendees will be able to capture an idea a minute on paper with a format that offers helpful tips to take home and implement in QA programs immediately. Additionally, Verint’s Jim Linkhauer, director of training and consulting, will present “60 Ideas in 60 Minutes—Training” at 10:15 a.m. CT, where attendees can capture training program tips.

Driving Measurable Results from CX Initiatives

September 28; Webinar

Verint’s Raj Sivasubramanian and Andrew Reise’s Jeff Lewandowski will present “Driving Measurable Results from CX Initiatives” at 1 p.m. ET. One of the biggest challenges for today’s CX leaders is making sure that CX efforts are helping to drive business outcomes. While it is generally accepted that delivering great customer experiences drives long-term profitable growth, figuring out how to make this connection happen is challenging for many organizations. Attendees will learn how to connect the dots between CX initiatives and measurable business value.

 

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