Customer Engagement

Verint’s Knowledge Management Now Available for Companies of All Sizes

iStock-695858700_Customer Service ladies_resized.pngStrengthening the customer experience—and thus customer loyalty—is top of mind for organizations today.

Every advantage is important—and every interaction between a company and customer is, in essence, an information exchange.

Key to those interactions is access to timely, accurate information across the customer’s channel of choice.

However, many organizations are facing hurdles fulfilling simple customer requirements. Their employees can get overwhelmed by information housed in various repositories with no easy way or single point to find the right answer to specific questions.

There is help. Last week Verint announced a new Knowledge Management Professional™ solution for organizations of any size. The software is designed to quickly and easily get the right information to customers and employees at the right time, and help ensure the consistent delivery of that knowledge through shared intelligence across customer channels and touch points.

This new, cloud-based, enterprise-class knowledge solution advances employee engagement, information access and consistency across customer service channels.  It’s designed to enable organizations to achieve these benefits, taking the advantages of knowledge management to a broad range of organizations. With a dramatically reduced total cost of ownership and accelerated time to value, organizations can experience an impact in these metrics in as little as a few weeks.

Read the press release for details.


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