Customer Engagement

What Your CX Program Can Learn from My Five-year-old Daughter

iStock-Raj blog-533335168_question marks_resized.pngWhen was the last time you examined why your CX program does what it does?

In this era of increasing expectations and often decreasing budgets, asking “why” about focus areas can make a significant difference. No one has the luxury of boiling the ocean, so prioritizing business objectives is critical.

Verint’s Raj Sivasubramanian shares what he learned from a recent conversation with his young daughter and the customer experience takeaways that can be applied to organizations around the world.

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