Verint InTouch

Cyber Intelligence

Keeping the Banking Industry Protected

Bank_pic2Our nation’s financial institutions hold a unique place in our everyday lives. As the guardians of untold amounts of wealth, banks, credit unions and even ATMs are also highly susceptible to a constant barrage of attempted theft and fraud. And, criminal tactics continue to evolve. That’s why financial institutions require leading-edge safety and security technology to help ensure that every customer, employee, facility and dollar is guarded.

Verint provides comprehensive solutions to banks and credit unions to help deter fraud and crime, speed up investigation time and even streamline operations. Our technology is used throughout the world to improve situational awareness, safety and security, help ensure regulation and compliance standards, and more.

Every organization has different needs and challenges. Let’s take a look at two of our recent deployments in the financial industry, as well as their goals and results:

Texas Dow Employees Credit Union

After being founded in 1955, Texas Dow Employees Credit Union (TDECU) has grown to include more than 170,000 members and 54 locations. The credit union is using a wide array of Verint video surveillance solutions in its 54 locations to help reduce crime and migrate from an analog to IP infrastructure. The credit union is using the Verint EdgeVR, a network video recorder with hybrid analog/IP capabilities, powerful analytics, H.264 and MPEG-4 compression options, and scalable storage options up to 16 terabytes.

TDECU is also using Verint’s Vid-Center and Op-Center client software and is upgrading to Verint IP cameras at high-risk locations. Over the coming years, the credit union plans to add even more HD network-based surveillance cameras throughout its locations for an even greater security presence.

“We require technology that keeps pace with our growth,” said Jason Miles, director of security and investigations at TDECU. “Verint delivers reliable and infinitely expandable solutions that are optimized for use in the financial sector. With Verint, I have a system that is optimized for today’s security needs and can easily scale to meet the demands of tomorrow.”

Navigant Credit Union

Navigant Credit Union has served the Blackstone Valley, Rhode Island area for nearly 100 years. Now with 13 locations and more than $1 billion in assets, Navigant is among the largest and strongest credit unions in the state.

Jim Drake, their facilities manager, found the Verint solution offered more overall value than others with its enterprise-class digital recording devices. Since then, Navigant has been transitioning to Verint’s suite of video solutions to help ensure employee and customer safety and security, track transactions, monitor the perimeter and ATMs, and provide evidence for fraud and compliance investigations at all their branches.

Unlike Navigant’s previous solution, Verint's Op-Center Enterprise Health Monitoring software continuously reports on the health and operation of each branch’s digital video recorder—checking the unit's operation, hard drive temperature, connectivity of the cameras and image provision. “If something comes up faulty, we receive an email from the software describing the issue,” Drake said.

Learn more about Verint’s solutions for banks and credit unions.

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