The Verint Blog

Get Daily Insights on Customer Engagement, Employee Engagement, Customer Service, Cyber Security, and Cyber Intelligence.


Verint Launches Updated WFO Suite recently spotlighted Verint’s announcement that it has significantly updated its Enterprise Workforce Optimization suite, which includes major enhancements to mobile apps, an...Read more

Artificial Intelligence: Keeping It Real in the Contact Center

I don’t think I’ll surprise anyone by saying that, as an industry, we sometimes tend to get a bit ahead of ourselves. Vendors try to offer products to a market that’s not ready for them, and buyers...Read more

3 Ways to Strengthen Your CX Program With Online Communities

You probably know that online communities are growing in popularity and offer a variety of benefits. As a CX professional, I like the idea of communities. And speaking for the company I work for and...Read more


Frost & Sullivan Names Verint 2017 Physical Security Intelligence Solutions Company of the Year

Innovation matters, and it was on full display at Frost and Sullivan’s Annual Growth, Innovation & Leadership Awards Gala last week at the Hyatt Regency, Lost Pines Resort in Austin, Texas. As...Read more

Are You Prepared for the Next WannaCry?

Unfortunately, cyber-attacks have become part of the landscape of modern times. Not limited to geography, industry or technology used, they do their damage and elevate stress levels around the world....Read more

What Happens In Vegas … Talking Security

Next week marks the start of ISC West 2017 under the neon lights of the Vegas Strip. Verint will join approximately 1,000 exhibitors and over 20,000 attendees—gathered to talk about the latest...Read more