The Verint Blog

Get Daily Insights on Customer Engagement, Employee Engagement, Customer Service, Cyber Security, and Cyber Intelligence.


Executives Leading a “Customers for Life” Culture—Customer Centricity

Actions speak louder than words, as we have all heard. Executives who walk the talk send a clear message to employees about what the real priorities are. Many organizations today want to effectively...Read more

Verint Helps Humana Offer Robust Customer Service

One of the leading healthcare service providers in the United States, Humana needed to streamline the work it was doing in its back office several years ago due to significant growth. It was also...Read more

Facing the Future of Contact Center Employee Engagement

At the end of 2016, I conducted 20 interviews with customer service professionals who were members of the National Association of Call Centers (NACC).  The NACC is a 503(c)(6) not-for-profit...Read more


Are You Prepared for the Next WannaCry?

Unfortunately, cyber-attacks have become part of the landscape of modern times. Not limited to geography, industry or technology used, they do their damage and elevate stress levels around the world....Read more

What Happens In Vegas … Talking Security

Next week marks the start of ISC West 2017 under the neon lights of the Vegas Strip. Verint will join approximately 1,000 exhibitors and over 20,000 attendees—gathered to talk about the latest...Read more

Webcast: What to Look for in an Effective Cyber Detection & Response Solution

Despite our best efforts, cyber attacks are getting more aggressive and sophisticated. The threat of targeted attacks is real, and the cyber security landscape must change with the need for greater...Read more