Verint InTouch

Customer Engagement

Recent posts by:
Bob Mann
In another life, as “Bob the Movie Man,” I am a prolific film reviewer—so, I often frame business problems in terms of famous movies. For those old enough to remember “Back to the Future,” Marty McFly jumped into Doc Brown’s souped-up DeLorean and traveled back in time. What would happen if Marty ...
As a speaker at a recent Healthcare Strategy Forum, it was my great pleasure to converse with a broad cross-section of the U.K. National Health Service (NHS) community. What was evident is the stress on these organizations from the competing factors of improving patient service—driven by the strong ...
Earlier this month, I attended the Digital Transformation Executive Dinner presented by IDC in London. During that event, IDC’s Lionel Lamy, Associate Vice President, European Services, mentioned a startling statistic during his presentation titled “IoT - Your Customers’ Next Generation Business ...
A Forrester Research, Inc. report from November 2014 (“Better Customer Relationships Require Trusted Data” by Michele Goetz and Kate Leggett) pointed out the vital role of data quality in the success of CRM delivery, which, in the “age of the customer,” is intrinsically linked to the optimization ...

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