Customer Engagement

Recent posts by:
Chris Harrison
BBC News recently reported that Barclays Bank are to start trialling customers paying in (depositing) cheques using their smartphones, as bank customers in the U.S. have done for some time. The article also reports that ‘In 2012, 10% of all payments by individuals were made by cheque, and 25% of ...
When you think of the banking sector you would be forgiven for not thinking of pioneering strategies to increase customer satisfaction and quick, effective complaint handling.  It would appear you’re not alone.  Which? found in a recent report that of the 12 million people that had problems with ...

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