Verint InTouch

Customer Engagement

Recent posts by:
Esteban Kolsky - thinkJar
Continuing on the delivery of the early insights into the third version of the customer service adoption and usage study we are conducting with our friends at KANA®, A Verint® Company (the summary of early findings is here), I’d like to explore the rise of chat in contact centers. Chat has had a ...
Continuing the series of blog posts examining the early results of the customer service channels adoption and usage study generously sponsored by KANA®, A Verint® Company (read the summary and the previous entry on social, and watch this blog for the next entry in a couple of weeks), I want to ...
As I promised earlier this year, I conducted the third run of the channel adoption and usage study (focused on customer service) that my friends at KANA®, A Verint® Company, continue to generously sponsor. Truth be told, it took a little longer than expected to get to the right number of answers, ...

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