Customer Engagement

This week Verint highlighted significant advances in automation innovation across its award-winning Customer Engagement™ portfolio, along with plans to launch new automation capabilities later this year. Leading enterprises recognize that the effective adoption and implementation of automation ...
As fraudsters become more and more sophisticated, contact centers need to equip themselves with every advantage to outsmart them. At the same time, they have to protect the customer experience so that legitimate callers do not have to endure an authentication maze just to get something done.
If yours is among the growing number of companies that have embraced customer engagement as a business strategy, you may be wondering, “Should we be doing something differently than before?” The short answer is yes and no—and importantly, you should be doing the same things better.
Just about everyone knows that the word “Aloha” is a Hawaiian language word that has a number of meanings. Aloha can mean “Hello” and it can mean “Goodbye.” Aloha can also mean “Love.”  Not many people know, however, that the literal meaning of Aloha is “the presence of breath” or “the breath of ...

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