Verint InTouch

Customer Engagement

CRM Magazine Roundtable October 5; Webinar Verint’s Daniel Ziv, vice president, customer analytics, will present “Optimize Customer Experiences with Actionable Data” at 2 p.m. ET. Customer service departments and entire enterprises need to deliver more personalized and proactive engagements. ...
Managers and executives responsible for the back-office, the non-customer facing area of an organization that processes the goods and service requests of its customers, have been overlooked for a long time. There are no industry associations for back-office professionals such as the CCNG, a member ...
With today’s housing market being significantly driven by government regulations, mortgage operations executives are consistently challenged with finding the right balance between “the 3 Cs:” Customer Experience, Compliance & Capacity. Customer Experience: Today’s customer is more demanding than ...

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