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Customer Engagement

Engage18: On The Inside It stands 30 feet high. At night, the massive 72 white pre-cast columns provide the mind’s eye with the creative illusion that they’re floating, seemingly, on nothing but the light that supports them. It came into existence, June 24, 1970, with one purpose. To pay tribute to ...
What happens when a premier cruise line makes business outcomes a top priority? I recently met with two leaders from the cruise line, and they shared insights and experiences on how they drive customer engagement—while adding real value to their organization by leveraging some of the latest ...
Join April 12 Webcast to Explore Key Findings and Takeaways from This Research Additional results from our large-scale study of more than 36,000 consumers across 18 countries highlight the importance of transparency and trust. The study reveals organizations must balance a fine line between ...
Engage18: On The Inside Don’t have cowboy or cowgirl roots? That’s okay. You can still find ways to tap into your inner cowboy while attending the Verint Global Customer Conference in the Big D, May 14-17. Here are five ideas to try on for size. High-step it on over to the Cowtown Coliseum and ...
We’ve all heard the term omnichannel by now—and it isn’t going anywhere. Offering all communication channels within a unified solution is still a key element to the customer experience. However, in a world where digital meets humanization, it is important to find the balance.
For the last couple of months, we worked tirelessly behind the scenes on our new branding as the Customer Engagement Company, and a new website to showcase this vibrant brand.   If you haven’t seen it yet, we are proud to present to you our new face and welcome you to the Verint website!
Engage18: On The Inside A city with a mission statement. That's one way to describe Dallas. According to the Visitdallas.com website, Dallas is on a mission to become one of the top convention destinations. As Verint moves closer to the opening of its highly anticipated annual Engage Global ...
Digital and Live Events Throughout April Explore the Power of AI and Automation, the Rise of IVAs, New Global Research Findings and More Customer Interview Series “Smooth Sailing Ahead with Analytics and Automation” April 3 Webinar What happens when a premier cruise line makes business outcomes a ...
What would happen if self-service were more accessible, easier to use, and capable of resolving considerably more complex issues without escalating to an agent?  Artificial Intelligence has the potential to redefine what’s possible in self-service. If you’re not already reviewing your self-service ...
Shawn Achor, founder, GoodThink, Inc. and author of Before Happiness and The Happiness Advantage, will be a keynote speaker at the Verint Engage global customer conference at the Sheraton Dallas Hotel May 14 – 17. Achor will present “Big Potential: How Transforming the Pursuit of Success Raises Our ...
Emerging technologies have significantly transformed customer engagement in recent years, from the rise of mobile reducing face-to-face communication, to artificial intelligence (AI) driving innovation across a range of sectors. But it’s not just brands that have harnessed advances in ...

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