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Customer Engagement

CRM Xchange Virtual Contact Center Conference November 2; Online Webinar Verint’s Rajeev Venkat, senior director, solutions marketing, and JaNae Forshee, director, cloud solutions global practice, will present “Four Modern Trends and Practices to Optimize WFM” at 2 p.m. ET. Attendees will learn ...
APCO Annual Public Safety Broadband Summit & Expo May 5; Washington, DC Verint’s Bill Pryor, senior director of public safety and mid-markets, will discuss “The Role of Security Analytics in a Big Data World: How to Make Big Data Actionable for Next Generation Law Enforcement Agencies” at 1:45 p.m. ...
Most organizations today want to demonstrate that their dollars are buying valuable solutions and services. Budgets are scrutinized; complex issues abound—and results are usually demanded quickly. Therefore, more than ever, choosing a business partner that’s a proven leader in their field can be a ...
Many organizations are facing increasing customer demands for higher quality of service, personalized engagement, and an easy, integrated way of doing business. Are you? If so, we invite you to learn more about an Engagement Management offering that can help super-charge your customer engagement ...
Enriching customer interactions, optimizing the workforce and improving enterprise processes are primary goals for many organizations today as part of a comprehensive customer engagement optimization strategy. I recently met with a Verint customer, one of the leading online resources for family ...
IBM chose Verint as the winner of the IBM Big Data & Analytics App Throwdown at IBM Insight 2014 this week! Verint was recognized for our cloud-based solution for capturing engagement analytics which provides insights for our customers to view and improve their customers’ experiences. Finding ...
Verint Engagement Analytics launched last week—a robust analytics platform that captures customer, employee, transaction and interaction data from different channels and systems and aggregates the data into an intuitive online dashboard. What this means is desperately needed information is no ...
In today’s ever-changing customer experience landscape, you need all the insight you can find to compete effectively, much less gain a leg up in the marketplace. However, your organization may be like many others—the customer data needed for better and faster decision-making is trapped within ...

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