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Customer Engagement

I recently spoke with Multichannel Merchant about the rising popularity of voice-activated activities, including voice shopping. Interest in such activities is high and recent retail shifts indicate this trend is here to stay.  And, technology is catching up quickly.
The holiday shopping season is upon us. Increased crowds of shoppers present unique security challenges for retailers of every size. With the chaos of Black Friday right around the corner, stores are bracing themselves for an up-tick in internal and external theft, attempts at fraud and even the ...
More than ever before, retailers are tasked with tailoring their services to the needs and preferences of their increasingly sophisticated shoppers. However, customers are also more open than ever before with the information they are willing to provide—a distinct advantage for retailers. By ...
A fairly recent phenomenon called "showrooming" offers opportunities and threats to today's retailers. Customer loyalty is at stake. While you may not yet know the term, you may have done it. If you have ever walked into a store, found something you wanted to purchase, and then used your smartphone ...

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