Customer Engagement

Got Joy? Happiness Guru Shawn Achor to Speak at Verint Engage 2018

Posted by Laurie Wickham on Mar 29, 2018 11:11:53 AM

Shawn Achor, founder, GoodThink, Inc. and author of Before Happiness and The Happiness Advantage, will be a keynote speaker at the Verint Engage global customer conference at the Sheraton Dallas Hotel May 14 – 17. Achor will present “Big Potential: How Transforming the Pursuit of Success Raises Our ...

Aberdeen Study: Use RPA Throughout Your Business to Unlock Hidden Opportunities

Posted by Omer Minkara - VP & Principal Analyst on Mar 12, 2018 2:16:46 PM

In our The Road to Success: How to Become a “Best-in-Class Back-Office” Organization study, we found that one of the unique characteristics of today’s leading back-office organizations is their adoption of robotic process automation (RPA) technology.

Key Takeaways: Verint Atlanta CIO Automation and AI Roundtable

Posted by Susanne Pitts on Mar 7, 2018 2:10:43 PM

Verint’s John Goodson, SVP & GM, Products, Customer Engagement Solutions, hosted an invitation-only CIO/Executive Roundtable and Dinner on the topic of Robotics and Artificial Intelligence (AI) on February 21 in Atlanta’s Perimeter area. Executives from more than two dozen leading organizations ...

Putting the Back Office Front and Center in Your CX Program

Posted by Nancy Porte - Vice President, Global Customer Experience on Mar 1, 2018 12:15:45 PM

In my new blog for Customer Think, I discuss how the impact of the back office should not be underestimated when discussing the customer experience.

Head to the Big D May 14-17 for the Verint Engage Customer Conference

Posted by Laurie Wickham on Feb 21, 2018 3:47:25 PM

Inspiration. Professional growth. Networking. There’s a single event that can help you with all of these—and help you better leverage your Verint solutions, to boot. It’s the Verint Engage global customer conference, and registration is underway for this year’s event at the Sheraton Dallas Hotel ...

Executive Perspectives on Automation Innovation

Posted by Greg Sherry - Vice President of Marketing on Feb 20, 2018 3:50:31 PM

A reminder that the Verint Systems Engage global customer conference takes place May 14 - 17, 2018 in Dallas, Texas—an interactive event designed to help customers and partners engage with industry peers and make the most of Verint solutions. Did you have a chance to read the blog last month from ...

Verint Executive to Host CIO Roundtable on Robotics and AI

Posted by Susanne Pitts on Feb 6, 2018 3:34:54 PM

AI is a reality today because recent advances in AI technology have made machines more intelligent. By itself, AI technology doesn’t provide much value. However, when incorporated into an organization’s customer engagement strategy and overall business operations, AI can power automation and help ...

Verint Accelerates Automation Innovation with Next IT Acquisition

Posted by Greg Sherry - Vice President of Marketing on Jan 17, 2018 2:58:13 PM

In a blog post before the holidays, I discussed eight areas to consider as part of your automation and AI strategy. I also suggested a four-part automation innovation strategy framework to consider as part of your 2018 automation strategy planning. How fast are organizations adopting AI in your ...

Eight Areas to Consider as Part of Your Automation Strategy

Posted by Greg Sherry - Vice President of Marketing on Dec 20, 2017 4:18:38 PM

Paul Stockford, Chief Analyst, Saddletree Research, mentioned in a recent blog post that “the contact center industry will be all about automation” in 2018. Does your organization have a strategy and plans in place for automation innovation? Verint’s Customer Advisory Board (CAB) met earlier this ...

Closing the Gap Between the Front and Back Office

Posted by Mary Lou Joseph on Dec 5, 2017 11:47:35 AM

The boundaries between customer-facing, front-office channels and back-office support functions are blurring. As Ken Landoline, principal analyst at OVUM, stated in his blog, Back-Office Integration Coming to the Forefront in Customer Engagement, a number of trends are making it easier to link ...

Automation and AI: Game Changers for Your Customer Engagement Strategy

Posted by Greg Sherry - Vice President of Marketing on Nov 16, 2017 2:23:13 PM

Leading enterprises recognize that the effective adoption and implementation of automation and artificial intelligence (AI) solutions within their customer engagement operations can be game-changing for the enterprise, potentially yielding higher revenue, lower operating costs and greater customer ...

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