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Customer Engagement

Webinars: How More Automation = Better Quality, More Engaged Employees

iStock-646805636_supervisor with agents_resized.pngMaybe you haven’t thought about this yet, but are you aware that contact centers are now using automation to modernize quality management?

Automated Quality Management automates scoring of up to 100 percent of agent calls, ensuring modern, employee-empowering and cost-effective quality management.

If that sounds too good to be true, keep reading.

Automation capabilities can actually empower employees and make their lives—and those of your customers—even better. Using technology to automate your quality program—from scoring through coaching—can produce real-life benefits to your quality team, as well as your frontline employees, your customers and your company. 

What’s not to like?

Sign up today for Verint's Ask the Experts: AQM Webinar Series—interactive, Q&A style webinar sessions designed with you in mind. It’s your turn to have your specific automated quality management questions answered by our panel of experts. We invite you to submit them in advance when you register.

You can sign up for either or both sessions in the Ask the Experts AQM Webinar series.

Webinar 1: How More Automation = Better Quality, More Engaged Employees

February 14 | 2 p.m. ET | Duration: 30 minutes. We’ll explore:

  • What is Automated Quality Management?
  • Automation at your own pace
  • Getting better data for better coaching, better performance
  • See it in action

Webinar 2: Use Automated Quality to Make Every Agent Your Best Agent

March 8 | 2 p.m. ET | Duration: 30 minutes. Building on the first webinar, we’ll discuss:

  • The transformative power of automation in improving work (not eliminating it)
  • Engaging employees, giving them the tools and transparency they expect (and need!)
  • Shifting effort from scoring to coaching, and from reporting to improving performance
  • See it in action

Join us for both of these webinars. Our 'Ask the Experts' sessions are designed to be interactive to facilitate a healthy discussion. Space is limited—register today and submit your questions! We look forward to having you join us.

 

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